No one, including Customer Support or developers, can reverse suspensions or bans resulting from leaving a match. It’s a completely closed system. This info is pinned at the top of this forum:
It looks like you completed all the steps Blizzard offers for troubleshooting the rendering device lost error already. Because of that, your next step would be to consult a local PC technician.
Have you tried an older version of the driver? There was an issue with an Nvidia driver released about two weeks ago or so that was causing a lot of crashing issues in Overwatch and reverting to the previous version fixed it. If you have not tried this yet then I suggest doing a clean install with a driver package older than at least two weeks ago, maybe three weeks just to be safe.
This is correct when it comes to independent requests for individual accounts. However, there have been occasions where a server issue with OW itself was causing disconnects and the leave penalties were nullified in bulk for those affected by a system wide issue that occurred within a certain time frame.
That’s a server rollback. There aren’t any ongoing server issues, so a rollback isn’t on the horizon, and I was solely addressing this player and their circumstances.
Oh. I didn’t know that’s how they removed the penalties so fast. Interesting!
Yes, I was trying to reiterate that they won’t individually review and undo a penalty on a case by case basis and that those that have been done were seemingly done in bulk and in response to a known widespread server issue.
System Specs:
Troubleshooting Tried: