Have you checked this standard guide that is stickied at the top of this forum yet?
If nothing helps, please post details about your system by sharing a DxDiag file:
- Press Windows Key + R.
- Type DxDiag and press Enter.
- In the DxDiag window, click Save All Information.
- Name the file “dxdiag” and click Save.
- Open the file in Windows Notepad, then press Ctrl+A to select all text, then Ctrl+C to copy all text to the clipboard.
- Start a new reply, and type two sets of four squiggly lines and then place the cursor in between and press Ctrl+V to paste the Contents in a code block. Example:
~~~~
Paste your DxDiag File Here
~~~~