Hello,
I have been having rare disconnections from the game recently.
When queuing for a comp match with a group and the ‘game found’ icon appears, sometimes my screen stays in the main menu and the ‘rejoin match’ buttons appears. I am still in voice chat and able to talk with my group and clicking the ‘rejoin match’ button does not work. The match is immediately cancelled and I receive a leaver penalty for queue dodging. I can proceed to queue up for a quickplay match and it will repeat the issue until I restart the game and the network connection.
System: PS4, ethernet
Troubleshooting already attempted: deleted and reinstalled game and patches, reset router
Frequency: over 1500 matches played, less than 10 disconnections
TRACEROUTE:
traceroute to 99.236.99.164 (99.236.99.164), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.303 ms 0.303 ms 0.301 ms
2 24.105.18.2 (24.105.18.2) 0.615 ms 0.673 ms 0.733 ms
3 137.221.105.10 (137.221.105.10) 0.865 ms 0.875 ms 0.930 ms
4 137.221.66.16 (137.221.66.16) 0.454 ms 0.470 ms 0.552 ms
5 137.221.83.80 (137.221.83.80) 945.834 ms 1165.932 ms 1165.975 ms
6 * * *
7 137.221.69.32 (137.221.69.32) 38.224 ms 38.263 ms 38.269 ms
8 igw01.chcrmk.phub.net.cable.rogers. com (208.115.136.105) 43.659 ms 42.046 ms 42.057 ms
9 209.148.237.22 (209.148.237.22) 62.020 ms 62.249 ms 62.229 ms
10 209.148.233.89 (209.148.233.89) 75.183 ms 74.990 ms 75.187 ms
11 3039-dgw01.hstr.rmgt.net.rogers. com (209.148.237.94) 75.997 ms 76.844 ms 76.825 ms
12 24.156.150.2 (24.156.150.2) 76.209 ms 75.996 ms 75.898 ms
13 cpea456ccbd1f9b-cma456ccbd1f99.cpe.net.cable.rogers. com (99.236.99.164) 82.919 ms 86.869 ms *11/03/2021 05:03:06 UTC
TRACEROUTE:
traceroute to 99.236.99.164 (99.236.99.164), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.401 ms 0.378 ms 0.375 ms
2 37.244.23.3 (37.244.23.3) 0.618 ms 0.700 ms 0.780 ms
3 24.105.62.148 (24.105.62.148) 0.841 ms 0.847 ms 0.873 ms
4 137.221.66.8 (137.221.66.8) 1.081 ms 1.092 ms 1.129 ms
5 * * *
6 137.221.69.32 (137.221.69.32) 1.957 ms 2.085 ms 2.027 ms
7 igw01.chcrmk.phub.net.cable.rogers. com (208.115.136.105) 1.151 ms 1.272 ms 1.245 ms
8 209.148.237.22 (209.148.237.22) 25.876 ms 25.815 ms 25.860 ms
9 209.148.233.89 (209.148.233.89) 38.843 ms 38.938 ms 39.032 ms
10 3039-dgw01.hstr.rmgt.net.rogers. com (209.148.237.94) 39.587 ms 39.606 ms 39.606 ms
11 24.156.150.2 (24.156.150.2) 39.600 ms 39.622 ms 39.653 ms
12 cpea456ccbd1f9b-cma456ccbd1f99.cpe.net.cable.rogers. com (99.236.99.164) 55.191 ms 42.928 ms 46.786 ms11/03/2021 05:03:06 UTC
MTR:
Start: Thu Mar 11 05:03:06 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.4 1.2 0.3 8.2 2.4
2.|-- 24.105.18.2 0.0% 10 0.6 0.7 0.5 0.9 0.0
3.|-- 137.221.105.10 0.0% 10 0.7 1.0 0.7 2.6 0.3
4.|-- 137.221.66.16 0.0% 10 0.7 6.7 0.4 61.3 19.2
5.|-- 137.221.83.80 0.0% 10 261.8 695.0 168.9 1306. 438.2
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.69.32 0.0% 10 38.5 46.3 38.1 82.5 17.1
8.|-- igw01.chcrmk.phub.net.cable.rogers. com 0.0% 10 37.8 38.7 37.7 42.2 1.7
9.|-- 209.148.237.22 0.0% 10 62.0 62.1 61.8 62.3 0.0
10.|-- 209.148.233.89 0.0% 10 75.6 75.3 75.0 75.8 0.0
11.|-- 3039-dgw01.hstr.rmgt.net.rogers. com 0.0% 10 76.1 75.9 75.7 76.5 0.0
12.|-- 24.156.150.2 80.0% 10 76.4 76.5 76.4 76.5 0.0
13.|-- cpea456ccbd1f9b-cma456ccbd1f99.cpe.net.cable.rogers. com 0.0% 10 85.1 92.7 83.6 141.1 17.111/03/2021 05:03:06 UTC
MTR:
Start: Thu Mar 11 05:03:06 2021 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.2 0.2 0.3 0.0
2.|-- 37.244.23.3 0.0% 10 0.4 0.4 0.4 0.5 0.0
3.|-- 24.105.62.148 0.0% 10 0.8 0.7 0.5 0.8 0.0
4.|-- 137.221.66.8 0.0% 10 1.0 6.1 0.9 46.9 14.4
5.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
6.|-- 137.221.69.32 0.0% 10 2.0 3.2 1.9 9.6 2.4
7.|-- igw01.chcrmk.phub.net.cable.rogers. com 0.0% 10 1.1 1.5 1.1 4.7 0.9
8.|-- 209.148.237.22 0.0% 10 25.7 25.7 25.4 26.2 0.0
9.|-- 209.148.233.89 0.0% 10 38.8 40.0 38.8 48.8 3.1
10.|-- 3039-dgw01.hstr.rmgt.net.rogers. com 0.0% 10 39.4 39.2 39.1 39.4 0.0
11.|-- 24.156.150.2 80.0% 10 39.8 39.7 39.6 39.8 0.0
12.|-- cpea456ccbd1f9b-cma456ccbd1f99.cpe.net.cable.rogers. com 0.0% 10 62.1 62.7 47.5 85.4 12.911/03/2021 05:03:06 UTC