So I recently bought $20 worth of lootboxes for the new event and never received any after purchase. I waited for about an hour before deciding to request a refund. When I logged back into Overwatch, I noticed that it took away 4k of my in-game currency (I’m now at negative currency which is disappointing considering there’s a new event going on and I was saving up for skins), I didn’t receive any lootboxes, and I never got my refund. Help?
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Hey there,
The game will only remove currency if the boxes are already opened before refunding.
Keep in mind that all Console purchases are handled by Microsoft / Sony. Blizzard Entertainment has no way to interact with their billing system to verify order details.
My best advice would be to contact the vendor for purchase assistance.
Thank you, I’ll try that