Razer tartarus ... movement keys locking

Technical Support
1

I have been looking for a solution to this and have seen the problem dating back for a few years. Basically every once in a while the game pad will become unresponsive to movements, and be stuck in a particular direction… I.E. take your hands off all controls and your character still wants to move forward/ left / whatever. Basically after a few seconds of this you are dead. 15-20 seconds later everything is good to go and your game is back to normal. Sooo… whats Up? I am not a cut throat gamer but this is stressing to say the least. anyone else see this? I am curious as if this is a cloud based problem (because if it is, this pad is gone. ) or something that can be rectified. I am looking forward to playing wow classic and raiding in the future and have no room for janky hardware/software problems.
I never had this problem with my ancient logitech G13.

1 Like
2

Can you adjust the polling rate for this device? Maybe it’s too low or high right now? But also, the issue you’re describing kind of sounds like two things: packet loss or driver crash. Let’s start with a DxDiag because crashes are easy to spot with that report.

DxDiag instructions (click to expand/collapse)
  1. Press Windows Key + R.
  2. Type DxDiag and press Enter.
  3. In the DxDiag window, click Save All Information.
  4. Name the file “dxdiag” and click Save.

To add it to your reply here:

  1. Open the text file and copy all of the text.
  2. Paste the text in your reply.
  3. Highlight the pasted text and click </> on the post editor.

Note: If your DxDiag does not fit in one message, you can break it up into two posts, or (preferably) post it on Pastebin and provide the hash code (the random numbers/letters after the .com) in your reply.

Note: I’m a fellow player/volunteer, not a Blizzard employee. :sunglasses:

3

I dont know if you are still following for a fix. I recently have been racking my brain for a solution. I (SO FAR) dont seem to have any issues swap the ARROWS and THE WASD keys on the TARTARUS V2 and changing my keybinds for a game. So far no issues with the directions locking in place. Hope this helps!