Been having random pc restarts while playing Overwatch. Only happens while playing this particular game. Have tried others and play for 2-3 hours no issues while Overwatch typically causes crash within 30 minutes or sooner. No BSOD, no freezing, just instant black screen and reboot. Here is what is showing in the Windows Error Reporting section of my dxdiag:
Diagnostics
Windows Error Reporting:
+++ WER0 +++:
Fault bucket 1207298249925322333, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: OriginWebHelperService.exe
P2: 10.5.56.33908
P3: 5dd474e2
P4: OriginWebHelperService.exe
P5: 10.5.56.33908
P6: 5dd474e2
P7: c0000005
P8: 00098210
P9:
P10:
+++ WER1 +++:
Fault bucket 1525717537370927012, type 5
Event Name: RADAR_PRE_LEAK_64
Response: Not available
Cab Id: 0
Problem signature:
P1: Overwatch.exe
P2: 1.51.0.6084
P3: 10.0.18362.2.0.0
P4:
P5:
P6:
P7:
P8:
P9:
P10:
+++ WER2 +++:
Fault bucket 1532863597524940184, type 5
Event Name: StoreAgentDownloadFailure1
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;ScanForUpdates
P2: 80248007
P3: 18362
P4: 900
P5: Windows.Desktop
P6: M
P7:
P8:
P9:
P10:
+++ WER3 +++:
Fault bucket , type 0
Event Name: StoreAgentDownloadFailure1
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;ScanForUpdates
P2: 80248007
P3: 18362
P4: 900
P5: Windows.Desktop
P6: M
P7:
P8:
P9:
P10:
+++ WER4 +++:
Fault bucket 2279714469613703356, type 5
Event Name: StoreAgentDownloadFailure1
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;ScanForUpdates
P2: 80248007
P3: 18362
P4: 900
P5: Windows.Desktop
P6: P
P7:
P8:
P9:
P10:
+++ WER5 +++:
Fault bucket , type 0
Event Name: StoreAgentDownloadFailure1
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;ScanForUpdates
P2: 80248007
P3: 18362
P4: 900
P5: Windows.Desktop
P6: P
P7:
P8:
P9:
P10:
+++ WER6 +++:
Fault bucket 1990903193968133286, type 5
Event Name: StoreAgentDownloadFailure1
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;ScanForUpdates
P2: 80248007
P3: 18362
P4: 900
P5: Windows.Desktop
P6: V
P7:
P8:
P9:
P10:
+++ WER7 +++:
Fault bucket , type 0
Event Name: StoreAgentDownloadFailure1
Response: Not available
Cab Id: 0
Problem signature:
P1: Update;ScanForUpdates
P2: 80248007
P3: 18362
P4: 900
P5: Windows.Desktop
P6: V
P7:
P8:
P9:
P10:
+++ WER8 +++:
Fault bucket 1207298249925322333, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: OriginWebHelperService.exe
P2: 10.5.56.33908
P3: 5dd474e2
P4: OriginWebHelperService.exe
P5: 10.5.56.33908
P6: 5dd474e2
P7: c0000005
P8: 00098210
P9:
P10:
+++ WER9 +++:
Fault bucket 1207298249925322333, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: OriginWebHelperService.exe
P2: 10.5.56.33908
P3: 5dd474e2
P4: OriginWebHelperService.exe
P5: 10.5.56.33908
P6: 5dd474e2
P7: c0000005
P8: 00098210
P9:
P10:
Interesting that I have the OriginWebHelperService.exe turned off in the Origin launcher yet it still shows on the diag. Also, I have disabled Overwatch.exe in my Razer Synapse as that has been an issue in the past also.
Also, I found the file below as Report.wer which dates back to 5.23.2020 which (if i’m not mistaken) was around the time my random crashes started happening.
WER
Version=1
EventType=AppHangB1
EventTime=132347503545596234
ReportType=1
Consent=1
UploadTime=132347503546811435
ReportStatus=268435456
ReportIdentifier=4d521768-916c-4fdb-bbb9-8e1b1232cf4c
IntegratorReportIdentifier=72a7225d-bda4-4a56-9135-2774c9f29f4f
Wow64Host=34404
NsAppName=Overwatch.exe
OriginalFilename=Overwatch.exe
AppSessionGuid=0000498c-0001-001b-1df2-fe585a31d601
TargetAppId=W:0006618022d0d6442aac0e7c8b5870a27f8600000904!00007ac1248dcbc43e3b7d10a704a27dcf5c4ca911d3!Overwatch.exe
TargetAppVer=2020//05//07:00:22:37!2f0f188!Overwatch.exe
BootId=4294967295
TargetAsId=10015
UserImpactVector=269484304
EtwNonCollectReason=1
Response.BucketId=413b550491ed391bdfc1bcd63dd42f5a
Response.BucketTable=5
Response.LegacyBucketId=2288317714027261786
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Overwatch.exe
Sig[1].Name=Application Version
Sig[1].Value=1.48.0.3244
Sig[2].Name=Application Timestamp
Sig[2].Value=5eb354cd
Sig[3].Name=Hang Signature
Sig[3].Value=c2b7
Sig[4].Name=Hang Type
Sig[4].Value=67262464
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.18362.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Hang Signature 1
DynamicSig[22].Value=c2b796bb477ac59a9e12ad084a362ec1
DynamicSig[23].Name=Additional Hang Signature 2
DynamicSig[23].Value=6bd8
DynamicSig[24].Name=Additional Hang Signature 3
DynamicSig[24].Value=6bd84ea6d3910c24dd43a05c40588432
DynamicSig[25].Name=Additional Hang Signature 4
DynamicSig[25].Value=fecb
DynamicSig[26].Name=Additional Hang Signature 5
DynamicSig[26].Value=fecb86e48e91a179085b1a564b628807
DynamicSig[27].Name=Additional Hang Signature 6
DynamicSig[27].Value=6e1e
DynamicSig[28].Name=Additional Hang Signature 7
DynamicSig[28].Value=6e1ea2fd034258cbe9ba3bfd9d4d3817
UI[3]=Overwatch Application is not responding
UI[4]=If you close the program, you might lose information.
UI[5]=Close the program
UI[6]=Close the program
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=18362
OsInfo[3].Key=ubr
OsInfo[3].Value=836
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=1033
OsInfo[7].Key=geoid
OsInfo[7].Value=244
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=0
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=513881
OsInfo[15].Key=osinsty
OsInfo[15].Value=2
OsInfo[16].Key=iever
OsInfo[16].Value=11.836.18362.0-11.0.190
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=16313
OsInfo[19].Key=svolsz
OsInfo[19].Value=222
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=190318
OsInfo[22].Key=bldtm
OsInfo[22].Value=1202
OsInfo[23].Key=bldbrch
OsInfo[23].Value=19h1_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.18362.836.amd64fre.19h1_release.190318-1202
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped responding and was closed
ConsentKey=AppHangXProcB1
AppName=Overwatch Application
AppPath=E:\Programs\Battle.net\Overwatch_retail_\Overwatch.exe
ReportDescription=A problem caused this program to stop interacting with Windows.
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=9F213BC0DDA049A9EA4C12F125B3034C
MetadataHash=1379759767
