Random Overwatch Crashes not just me but also the teammates

just the one. I thought just having one would be sufficient. It’s the exact same manner in which it happened on both. It began happening when it became clear that my team was winning, and it was only on my team that people began to disconnect

I’m having the same behavior as well. Game just disappears randomly and I’m sent back to my Desktop on Win11, Play Now button is immediately enabled on Battle.net client and I’m able to rejoin the match after relaunching the game.

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Just had the same issue yesterday and decided to check my hardware for updates.

Update my Windows 11. my NVidia driver and uninstalled my Logitech Gaming Software because it wouldn’t support my M + K anymore and installed G-Hub instead. Hadn’t have it till now. Will tell if that changes.

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Game crashes but there’s no error code or ID or whatever. Just sends us back to the desktop as if we never started overwatch. For the record if the game crashes for one of us then the rest of us get the same crash one at a time very rapidly. We log back in and we’re still in the group and voice chat just not the match.
Edit: Win10 btw

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My friends and I were queueing for a competitive match when the match found menu popped up and was frozen on it. This was an issue for everyone in the match as they also reported the same thing in match-chat. One of our team members was kicked out of the game and then we found a match instantly, which worked this time. Then in the match my game shut down completely (no warnings, no other issues, straight to desktop).
My game has NEVER shut down like this. I was kicked out of the competitive match just like my teammate and I lost FIFTY(!!!) SR and was suspended. Stuff like this shouldn’t happen and ruins people’s experience.
When I tried to submit a ticket about this issue it just loaded infinitly and gave me the errror: “You can’t submit this ticker”, after I had retrieved my MSInfo and DxDiag files for it.

Hey there,

So I wanted to chime back in on this for a couple of reasons.

1st. the Rating and SR system is a closed system. This is intentional to prevent tampering. This means that regardless of reason, if you lose SR, it will not be recovered. That is universal so if you are experiencing frequent or constant issues resulting in disconnection/crashing out of matches, then it is recommended you stop playing competitive until the issue is addressed.

2nd. I personally encountered this issue last night myself in a QP match.

Game client just closed with no warning, no indication that there was an issue. I was just pushing through a choke with Orisa and suddenly I was looking at my desktop. This was the first match I played for the night within a couple minutes of joining. (It was a backfill too). But I was solo queued so could not say if it happened to others.

It only happened to me once and after I restarted I was fine for the rest of the night. (I am dealing with some Overheating issues so it is possible that contributed in my case, but other than that, it matches what I have seen described here.)

3rd.

Whatever the issue is, it does not appear to be widespread. There are enough reports to suggest a potential issue but keep in mind even with the dozen or so reports here in the last 5 days there are millions of players. Even if only one in 20 reported the issue here that still isn’t very many cases compared to the number of players actively playing the game globally.

This doesn’t mean there isn’t an issue but it does suggest there is either some rare commonality between folks experiencing it or there is a rare intermittent issue affecting the occasional match.

My recommendations here. (Which I have done on my end already after it happened last night to me) is to reinstall your video drivers, disable any other software that is running in the background. (This includes stuff like amd overlays, geforce experience, logitech, razer, msi, asus, alienware, hp software and the like) make sure you do have all available windows updates, and do a 60 second shutdown and restart of your local network, including modem. Retest. Probably avoid ranked for the moment.

I have not yet had the issue happen since but I only played for a couple of hours after it happened. If you continue to see the issue happening it may be worth submitting a bug report in the bug report forums.

I also recommend posting dxdiags here as per this post.

We can continue looking into this to see if there is something similar between us that might be causing this.

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While I’m playing a competitive game, it will randomly close the game and throw me to the desktop. No error messages or anything.
It happened three times so far, once during hero selection and twice at play of the game at the end of a match.

This has only started happening recently.
I never had such a problem occur to me during all my time playing overwatch since 2016.
I’m playing on Windows 10 and on the same pc specs ever since, so nothing else has changed.

Windows Event Viewer has been reporting the following whenever I have encountered this crash:

Name resolution for the name us.cdn.blizzard.com timed out after none of the configured DNS servers responded.

I just started getting this issue today. Twice the game has closed suddenly. This was in arcade.

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Try changing the DNS you’re using. That error leads me to believe the DNS being used can’t resolve the hostname, but other players can resolve it, so might just be a bottleneck there.

Made an account to say that this is a common and well known issue in GM at least in NA. It happens very frequently with streamers in lobbies and people have been trying things like closing bnet and turning off friend request notifications every time they load into a game with a streamer. It even happened to me just now in an official streamed match where two of my teammates were forced to restart their PCs due to repeated crashing in the same manner. Point being it’s a pretty big issue in upper ranks/streamer games

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I have never issued this before, at least w/o actual reason. But couple days ago I have got the same. It looked like as if you press alt+f4 of the game. No warning, nothing, it just sends you to your desktop and overwatch.exe disappears by itself. I’ve checked multiple times, if I may be pressed something like alt+f4, but it is technically impossible to do as an accident, because I have to press Fn+Alt+4 on my 60% keyboard in order to make this real. I was in a game 5v6 and my team had a leaver. However, we were winning as 5. Then it dcd me =)

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Still encountering it, though if it’s related to DNS why would it just close off the game like that?

Usually happens on the same maps for me like Eichenwalde, not sure if that’s really related either.

I’ll try changing DNS and see if it fixes it, haven’t changed anything so I’m sure it’s nothing i’ve done.

I’d be interested in seeing if changing DNS helps anyone. I always use Google DNS. I only had the issue happen once Saturday evening and haven’t been able to replicate it much since though I haven’t been able to really test much either. I checked my event viewer and did not see a blizzard.com error around that timeframe though I had another unrelated com error close to it. tough to safe if it is related based on a single occurrence though. I don’t want to speculate too much until we have more information.

If you know others it is happening to, it can help if they are also actively reporting it as well. Unfortunately third party reporting doesn’t do much good if they aren’t also reporting it to us themselves so we can try to get data from them as well. So if you see someone else encounter it, have them chime in here with details and if possible a dxdiag so we can keep digging into this to find the source and solution.

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Let me translate for you all:

  1. We do not own our mistakes so we aint gonna give you your SR back lmao deal with it
  2. Happened to me once too but only in quickplay so i dont really care
  3. Im not reading this thread thats why i cant see that multiple people have this problem
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SYXƓOTT,

This is a reminder to please keep the discussion productive and civil. If you don’t wish to troubleshoot with us to try and figure this out or at least provide information that is being asked for then that is fine, but being malicious or otherwise disruptive of the troubleshooting process that we must follow regardless of what/where the issue is sourced from does not progress the investigation.

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Just providing an update. We have been tracking the issue and investigating and the information yall have provided so far is helping us narrow things down. So keep it coming, any details, dxdiag data etc… can help us pinpoint and address the source of it.

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Thanks for the massive sr lose by the way. game disconnects randomly, thats all. not a fishy setting or something else, it is a problem caused by you

I got banned for this issue, can i have some help? first got queue with leavers as well. Then banned multiple times and now i’m not able to start a match.

Ok here you go, 3 matches where im getting kicked without any plausible reason:

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