Random disconnects

[Nicole-1893]

@Kamigawa-11177

My Internet is fine, and all my other online softwares and games are working just fine.

Continuing the discussion from Common Technical Issues and Solutions:

@Drakuloth

Why can I stream or download from other sites without issues but have problems in Blizzard games?

Streaming services have the ability to buffer information. This means that they give your computer data before you see it, often 30 seconds or even minutes before you need to look at it. Online games on a 'live server’ need to send and receive data immediately so that you can react to it immediately.

A direct download can be interrupted by a connection issue, then pick back up when your connection returns to normal. Our games will try to do this, but if you disconnect for too long, you will be fully dropped from the servers.

Keep in mind that anything that takes up bandwidth can cause game connection issues or make them worse. We suggest playing with as few other applications running as possible for the best experience.

Any time you have a connection issue, you also should include a WinMTR (run for 10min) if you are trying to diagnose the issue, or alert the staff of something happening.

@Kamigawa-11177

I’ve moved about three times and changed my Internet provider all these three times and I still get continuous disconnects. Three different providers, same disconnects

If this truly is the case, it might be one of these things:

• your network card or router having trouble processing the amount of data needed by Overwatch
• permissions needed by an antivirus program
• a need for port forwarding on your networking devices