Random crashes with no warning or error report

Technical Support
1

Hello
Recently I have been getting random crashes while playing. There’s no warning, it instantly shutsdown out of no where and then there’s no error message afterwards. I tried contacting support but they basically asked me to do everything I have already tried but for good measure here’s a list of the things I have done and know are fine:

  • GPU drivers are up to date
  • PC is up to date
  • Beefy PC should handle this with no problems (AMD Ryzen 7 7800X3D processor and Radeon RX 7900 XTX 24 GB GPU)
  • Used the scan and repair feature in launcher
  • uninstalled and reinstalled the game
  • Tried lowering in game settings
  • I don’t really have anything else running than maybe youtube/twitch and discord open while playing
  • Game is set to open as admin

Anyone else experience similar crashes or have found a way to fix it?

2

So there’s no Overwatch crash report?

Can you check the Windows Event Viewer and look in the “application” and/or “system” logs when the crash happens?
Windows key + R and type eventvwr. Expand Windows Logs then check Application and System
For ease of viewing you can click “filter current log” over on the right and tick Critical, Error and Warning then push OK to ignore all the informational events.
You can ignore any errors that look something like Distributed COM etc. They are meaningless. We’re looking for something to do with Overwatch, or another system/driver failure.

If you see any thing, paste the output here.
Click on the event and copy the text out of the box below.

Additionally, can you run a dxdiag?
Windows key + R and type dxdiag and push OK
Wait for the green bar bottom left to finish and click Save all information
Then save as a text document and copy all that text and upload it to pastebin.com

To post the link to pastebin you need to paste the link into the forum post, then highlight the text and click the </> button – so it doesn’t paste it as a clickable link.

3

There are no relevant critical errors or warnings. I did the dxdiag but it’s in Danish. Does that work for you?

4

I am having the exact same issue except i have a 4090, and a 14900K. I uninstalled and reinstalled GPU drivers, updated PC, used scan and repair, reinstalled OW on a different drive, and opened as admin. This is driving me up the wall.

5

Yes, I can still read the important stuff :slight_smile:

6

Could you make another thread – it gets confusing troubleshooting two people’s problems in the same thread, even if they do seem to be the same :slight_smile:

7

Sure - I have done so.

8

Here it is
https://pastebin.com/67Bgg5AP

9

Hi Avian
Sorry for the delay in getting back to you.

I have analyzed the DXDiag. Thanks for that! It was really helpful.

The Windows Error Reporting section provides definitive evidence of repeated graphics driver crashes.

  • LiveKernelEvent Code 141:

This is a VIDEO_ENGINE_TIMEOUT_DETECTED error. It occurs when the GPU becomes unresponsive, and the Windows Display Driver Model (WDDM) forcefully resets it to prevent a full system hang.

  • LiveKernelEvent Code a1000005

This is a specific AMD_WATCHDOG timeout error, confirming the fault lies within the AMD driver or its interaction with hardware.

These errors prove the GPU subsystem is the point of failure.

Some contributing factors:

  • Multi-Plane Overlay (MPO)

This Windows feature is active and is a known cause of instability, black screens, and driver timeouts with modern GPUs. It should be disabled as a standard troubleshooting step.

  • Active Integrated GPU (iGPU)

The integrated GPU on your CPU is enabled, and its drivers are loaded. While typically not an issue, this creates a potential for conflict with the primary RX 7900 XTX.

  • Outdated BIOS

Your BIOS is a little outdated. BIOS versions often contain quite important bugfixes, and updating the BIOS is one of the best troubleshooting steps you can take.

Recommended steps (in order):

  1. Update BIOS to a Stable Version:

  • Navigate to the Gigabyte support page for the B650 AERO G motherboard (https://www.gigabyte.com/us/Motherboard/B650-AERO-G-rev-10/support

  • Download the latest available BIOS version.

  • Use the motherboard’s Q-Flash utility to install the update.

  • After the update, enter the BIOS, select “Load Optimized Defaults,” save and exit.

  • Re-enter the BIOS and enable the EXPO profile for your RAM.

  1. Perform a Clean GPU Driver Installation:

  • Download Display Driver Uninstaller (DDU) https://www.guru3d.com/download/display-driver-uninstaller-download/

  • Download the latest recommended (WHQL) AMD Adrenalin driver for the RX 7900 XTX from the official AMD website. https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-rx/radeon-rx-7000-series/amd-radeon-rx-7900-xtx.html

  • Disconnect the computer from the internet.

  • Boot Windows into Safe Mode.

  • Run DDU and select the option to “Clean and restart.”

  • Once booted back into normal Windows, install the downloaded AMD driver.

  • Reboot the computer and then reconnect to the internet.

  1. Disable Multi-Plane Overlay (MPO):

  • Download the “MPO-GPU-Fix” tool from the NVIDIA GitHub repository (it is a registry file that works for both AMD and NVIDIA).

  • Run the Disable MPO.reg file and approve the registry change.

  • Reboot the computer.

If crashes continue after these steps, proceed with the following:

  • Disable the integrated GPU (iGPU) in the motherboard BIOS.

  • Run Windows System File Checker. Open Command Prompt as Administrator and execute sfc /scannow.

  • Test the game after closing all peripheral software (G Hub, Wave Link, Wootility).

1 Like
10

Thanks, I’ll give it a shot

1 Like