Roughly speaking there are two large groups of people that play QP.
The first group is made up of people who are generally trying hard to win. For some QP is the main mode that they play and they care about their experience there. For others QP is a place they go to practice and warm up for comp, and they want to do that in a serious manner. Others would enjoy playing competitive but don’t want to deal with toxicity or SR’s. These people will try to get reasonable comps, they might talk in voice chat, they’ll try to execute strategies, etc.
I’ve heard people claim that this group doesn’t exist or is really rare - this is simply not true. I know many such people, and if you go in voice chat and talk you can meet several new people every day.
The second group of people treat QP as a non serious chill mode. Some just want to goof off, some just want to play a certain hero and don’t really care what anyone else does. These people don’t really want to be told how to play in QP, they just want to do what feels fun in that mode.
The problem is that people in these two groups HATE playing with each other. The people in the first group get frustrated by team mates who aren’t really trying seriously to win. The people in the second group don’t understand why people take QP seriously.
There’s no right or wrong here, both groups have their own legitimate perspectives on what QP is and their perspectives influence how they play which influences the reality of QP.
However, there really is no reason why these two groups should be forced together in one mode when they’re obviously looking for different experiences. The whole experience would be so much more pleasant if QP were better defined, and the only way to do this is to split it into two modes: a silly mode and a serious mode.
The silly mode could continue to be called QP. People would go there and goof off and do whatever they want.
The more serious mode would be unranked. People would go there with the understanding that they’re there to win. It would use comp rules. It wouldn’t, however, use the SR system which should hopefully prevent a lot of the toxicity and the negative experiences that regular competitive generates. Hopefully this mode would also come with a 2/2/2 role queue.