So I have been having this issue for a little while now. At the start of a match, I will be able to use my push to talk just fine. If the game is short enough it will work the whole match but it seems if it goes for too long my push to talk stops working halfway through the match. At the start of the next game, it starts all over, it is fine then stops working.
Hey there,
So losing voice chat about halfway through a match could be caused by a few things, it could be a minor network/connection issue that just degrades the connection to the voice chat service slowly over the course of the match until you disconnect.
It could be bad client data causing corruption during the match that eventually kills the service in the client.
It could be other software on the system or even a potential windows issue.
Try the following steps as they should cover most of those potential causes.
Try doing an extended power cycle on your system. Turn off all devices including the modem. Wait 30 minutes, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game.
You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers:
We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider.
Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. Normally that is not an issue but we have seen situations where it can interfere with the delivery of the data for our games/voice chat.
Let’s try turning off these features:
QoS
SIP ALG
RoG (ASUS Routers Only)
Security firewalls (Some ISP provided modems)
Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. If necessary look at the documentation for your security and routing products to find out how to turn these options off.
In some cases there is a corrupt or misconfigured setting within the router or modem. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem.
You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. Feel free to reach out to them for assistance if necessary.
Let’s reset the in game user options:
- Right click Windows Start
- Open File Explorer
- Open Documents
- Delete the Overwatch folder and empty the Recycle Bin.
(This will deleted any unsaved/saved highlights so if you wish to preserve those, save and then move them from the videos folder before deleting the OW folder.)
We will want to run the repair tool on the game client: Repairing Battle.net Games - Blizzard Support
Make sure both the recording and playback devices you are using are set to Default Device in windows. You can check this by:
- Right clicking on the sound icon on your taskbar
- Choosing sound settings and maximizing the windows
- Choosing sound control panel
- Choosing recording (and then repeat with playback) devices, selecting the device in the list and pressing the set default button below the list.
Once that is done go through and disable every device except the ones we will be using for testing in the client. Click on the device on the list, then right click. Choose Disable.
We will want to disable any enhancements, exclusive modes and volume reduction settings that might be active.
These options are found under the properties of the affected devices. Select the device, click properties and then switch to the Advanced, Enhancement and Communication tabs to make the necessary changes.
Try running your system in selective startup mode: https://battle.net/support/article/200483
Create a new administrator account: Creating a New Administrator Account - Blizzard Support
Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client.
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