Another topic about this subject, yeah, I know.
I was one of the people that got the email. I’ve never used Visor, I’m not even very familiar with it, besides seeing one or two clips of people using it on stream but I use Pursuit. That are several things that worry and upsets me in all this.
I didn’t hear about Pursuit on a blog/reddit/forum post by a player, I heard about it in the official Philadelphia Fusion twitter account. While I know it is not an official Blizzard communication channel, is not a crazy assumption to think that if an OWL team is advertising the software, that software is known and authorized by Blizzard. But that’s fine, mistakes happen, and since Blizzard is only sending warnings so far, that’s all good.
Except that in the warning they reference the ToS. Nowhere in the ToS there is a term that forbids what Pursuit does. It does not influence your gameplay. It does not send commands or control the game in any way. It does not access or modifies the game. It does not facilitate the gameplay in any way.
I don’t mean to be rude, but I don’t care what a community manager or a warning email says, you have to comply with the ToS to play the game, not with forum posts or emails.
Let’s say I didn’t follow the forums and haven’t seen the warning email, I keep using the software and my account gets suspended. While that is reasonable in an actual rule infringement, since Blizzard can’t be at fault for someone not checking their email, it is NOT reasonable when no ToS terms were infringed.
If the ToS have any meaning whatsoever it should AT LEAST be changed so it aligns with the warnings and official response. It is really upsetting being stopped of using a software that complies with the ToS that you accepted when you bought the game, while the company doesn’t even bother to adjust it to new rules they want to enforce.
But what REALLY upsets me is that Persuit only does is give data that ANY respectable competitive game would give you natively anyway. It really pisses me off that the devs can’t implement basic competitive game features, like match replays and statistics, that were asked since beta over TWO YEARS ago, but also actively stops anyone who tries to do their work for them.
TL;DR If you are going to make rules on the spot to stop people from having basic tools that should be included in the game anyway, at least change the ToS to include these new rules, instead of just sending warning emails out of the blue and trying to clarify the obvious confusion in random forum posts.