At this point playing this game on PSN is not even worth it.
I get disconnected or someone on my team gets disconnected too frequently.
I am not disconnected from the internet and it is not lagging… i just get booting out of games.
This is not an issue due to my internet connection because i can stay on Fortnite with no issues. My team mates will be very toxic after any disconnects and it is just not worth the stress. Can I get a refund for my PS4 game? Or an exchange for the PC version?
I can’t even post the looking glass links because this forum thinks its a link. but everything looks fine.
Since all digital game purchases are handled strictly by Sony Online Entertainment. Refunds for PlayStation games are handled by the PlayStation Store subjected to the terms and conditions of the PlayStation Network Terms of Use and User Agreement. You cannot exchange any game licenses on consoles for games or services on BattleNet.
Please understand that connecting to Overwatch is not going to be the same as connecting to any other online service, and if you were to switch to PC, it is likely the connection problems could still be there. Remember if you are having trouble connecting to Overwatch and other services are working just fine, you need to troubleshoot the connection route that reaches the Overwatch Game Server IP address. If you have a Windows computer connected to the same local area network as your console, you can use a WinMTR test to troubleshoot this:
WinMTR instructions:
- Download WinMTR from http://winmtr.net/download-winmtr/ (Console players need a Windows Desktop Computer connected to the same network as their console to do this.)
- Unzip the WinMTR.zip file to the Desktop.
- Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
- Run the WinMTR.exe
- Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and if you are on PC hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph, or go to Video > Options > Display Network Performance Graph if you are on any platform including Console. In the top left corner is the IP address you want to run WinMTR to.
note When looking at the IP it will show up ingame as something like 12.34.56.78:12345. You will want to leave the last 5 digits and the colon at the end off and the IP you want to use is just the 12.34.56.78
- Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.
- Click on “Copy text to clipboard”, then return to this forum thread.
- Type two sets of four squiggly lines and then paste the contents of the WinMTR test between:
~~~~ Paste WinMTR Test Results Here ~~~~
If in the event you can’t even connect to Overwatch and get into any game mode at all, please use one of the following IP addresses based on your geographical region:
- US West - 24.105.30.129
- US Central - 24.105.62.129
- Brazil - 54.207.107.12
- Europe - 185.60.114.159
- Europe - 185.60.112.157
- Korea - 211.234.110.1
- Taiwan - 203.66.81.98
I totally understand. For like three weeks I was dealing with getting diconnected and having serious lag (never happened before) I would get kicked out of a match almost 5 times back to back from getting disconnected. I was so confused because my internet never went down during those terrible weeks. I even made a ticket and all they told me was to not play. Now recently I haven’t had any issues…so now I definitely 100% know it wasn’t my internet.