This Bug is there tested on multiple different PS5’s, controllers, screens, wires and setups.
It’s been going on for 2 years. Why is this still a thing? How are players excpected to be able to focus on the game when this happens constantly?
game was and still is, unplayable.
Please post bugs in Bug Report
This forum is for troubleshooting crashes and disconnection issues 
I posted it already, but since this issue is happenig for multiple people here and in reddit over the past 2 years, I thought it would be a good idea to have another attempt at posting it in multiple categories to try to get attention. My bad.
I took a closer look at your video and you’re experiencing packet loss. The icon for it is also appearing to alert you of this problem:
Sound data will experience loss when you have a network issue because the game is designed to rank it below visuals (in terms of importance). I believe this is the cause of the choppy audio, and it’s probably the same reason for many of the other threads/posts you came across.
If you’re in a situation where “every other game works fine,” but Overwatch 2 is losing sounds, there are a few explanations for this. Your other games may handle unstable connections differently. It could also be because Overwatch 2 isn’t hosted in the same building as every other game you play via console—meaning the issue happens on the route between your house and Blizzard. If you have a PC, you can use diagnostic tests to find out where it’s happening, but consoles don’t have this functionality.
I thought that packet loss might be the issue, but everything else seems to be fine. I’m on PS5 and it is very strange, because I don’t have any other issues whatsoever. Ping is fine, other games work fine, streaming works fine, voice chat is lag-free. Even stranger is that I’ve changed my internet provider after finding out that they can’t help me on this issue. I’ve tried to make them switch my connection to Ipv4 only and back, did port forwarding, manual dns, custom MTU, even had a technician come over to my place, nothing helped.
Now I’m on a brand new internet plan with a new router and the issue still persists, which made me think that it has to do with psn network in my country or just a bad pathway to the blizzard servers in frankfurt. What options do I even have? I’ve been trying to solve this problem for almost 3 years now just to play overwatch. Someone else would’ve given up on it for sure.
So what your saying is that Overwatch 2 doesn’t have a good way to handle “unstable” connections? And because of that and because of the fact that I’m on console, there is nothing to do?
Everything you mentioned in the first paragraph I tried to address with the routing explanation.
Yeah, I would guess that’s the cause, regardless of internet provider they are likely to share some routes.
Well, it is handling it by giving you visuals and reducing sound data—instead of disconnecting you.
If you have a router that can use a VPN, you could try getting another route. But as long as you have packet loss, it’s likely you’ll continue to experience the sound issue.
So what your saying is, in order to play Overwatch on a competitve level, one have to spend extra amount of money for a vpn/bridge to an extra vpn router just to get no rubberbanding/sound stutters? I’ve tried 3 different ISP’s that otherwise have realy good quality internet. Never had any issues like that in OW1. Getting a Vpn for my PS5 won’t even guarantee any improvements. this is insanity.
Just so we’re clear, I’m a player like you. I answered this above:
How you go about addressing the packet loss is up to you. Players with packet loss on PC experience the same sound issue—sometimes completely missing sound cues—and that’s why I’m near certain this is the cause.
Every ISP connection originates at your house and will share some similar routing as the other ISPs to connect across the country.
You didn’t specifically mention how the console is connected to internet in your home other than “wires.” Is this a standalone ethernet cord to the router or modem? Or is it a powerline adapter situation? (just trying to think of all causes)
If you have a PC/laptop you can collect some test data to find out where the packet loss is happening. In roughly 90% of the cases on the forum, it’s inside the home or the neighborhood hub.
It’s a direct ethernet cable going to a router. router is wired via fibre optics wire to a wall outlet in my room. I guess the neighbourhood hub where I live might be a little bit clogged, since I live in the city. Nothing to do then besides moving to another place. As I said, never had any problems in Overwatch 1, I guess the sequel is a luxury then.
Thank you for the info regardless, but in my opinion, Blizzard should lay out their game/server in a way that it’s accessible to most people that have a decent/standard internet plan.
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