PS5 competitive queue time 60+

Hey, I’d really appreciate a hand with this one. Ive been having my competitive queue times go all the way to 64 mins and even reset and go another 25. Sometimes I will join a game, but never quickly. Here’s a few specifics:
-PS5 console
-queueing in “Console pool”
-Usually queueing as Support/Tank
-Flex queue usually has me waiting 25 mins and getting dps role
-Im not highly rated, Im barely bronze because im new.
-Ive tried to queue at different times of day
-Ive spoken to other console players ingame and they do not have this problem with the “Console Pool”.
-When Im queueing, it usually estimates >8mins. I never get this.

Im kinda lost as to whats gone wrong and why. I opened a ticket with Blizz but I was directed here by Mesmartiys. I can’t think of a single setting I havent checked already, and Im definitely in console pool and not PS pool. I actually prefer to queue as tank and support but it just wont let me play.
And if my queue time is hitting 60+ mins, should I just stick it out past the timer reset, or requeue? Man, some guidence would be great.

they have to make cross region not cross play

Please make sure you have cross-play enabled if you don’t. Check in Options > Gameplay on the Overwatch Game Client.

It is enabled.

@mojo is it not cross region? Do I not get games because Im in Australia?

There are no more regions (and never were any regions for consoles prior to quick play).

Unfortunately, I have no explanation to why you are not able to find matches. What role are you queuing for and what SR is that role in?

Yeah right. I am being matched primarily with other Aussies tho so thats strange.

As I said I usually queue as Support/Tank or just flex and im only like 700-1100 SR