Problems With Game

Technical Support
1

Hi, I have never had a problem with Overwatch until now
Now my Latency is at 190-300 per game and its unberable i have never done anything to overwatch and my network has stayed the same. I dont know whats happening here is my results from Blizzards Looking Glass.
-Nate
(i had to edit some of it bcuz blizzard does not allow links
TRACEROUTE:
traceroute to 68.162.213.232 (68.162.213.232), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.374 ms 0.381 ms 0.383 ms
2 24.105.18.3 (24.105.18.3) 1.160 ms 1.173 ms 1.175 ms
3 137.221.105.12 (137.221.105.12) 0.574 ms 0.657 ms 0.754 ms
4 137.221.66.16 (137.221.66.16) 0.688 ms 0.699 ms 0.701 ms
5 137.221.83.66 (137.221.83.66) 7.273 ms 7.282 ms 7.315 ms
6 137.221.65.68 (137.221.65.68) 18.313 ms 17.026 ms 17.006 ms
7 137.221.68.32 (137.221.68.32) 6.285 ms 6.284 ms 6.283 ms
8 te0-0-0-0-5 .ccr41.lax05.atlas. coge n tc o.c o m (38.104.84.12) 5.652 ms 5.669 ms 5.797 ms
9 verizon.lax05.atlas.cogentco. com (154.54.12.90) 5.513 ms 5.832 ms 5.826 ms
10 ae203-0.BSTNMA-VFTTP-375.verizon-gni. net (100.41.131.115) 67.329 ms 67.067 ms 67.204 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

20/06/2019 21:06:28 UTC

TRACEROUTE:
traceroute to 68.162.213.232 (68.162.213.232), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.387 ms 0.395 ms 0.406 ms
2 24.105.18.3 (24.105.18.3) 1.137 ms 1.163 ms 1.185 ms
3 137.221.105.12 (137.221.105.12) 1.183 ms 1.192 ms 1.231 ms
4 137.221.66.16 (137.221.66.16) 1.192 ms 1.196 ms 1.203 ms
5 137.221.83.66 (137.221.83.66) 1.223 ms 1.229 ms 1.236 ms
6 137.221.65.68 (137.221.65.68) 12.694 ms 10.403 ms 10.388 ms
7 137.221.68.32 (137.221.68.32) 6.191 ms 6.007 ms 9.177 ms
8 te 0-0-0-0-5.ccr41.lax05.atlas .cogentco.com (38.104.84.12) 6.289 ms 8.722 ms 8.707 ms
9 ve rizon.lax05.atlas.cogentco .com (154.54.12.90) 5.750 ms 5.756 ms 5.761 ms
10 ae 203-0.BSTNMA-VFTTP-375 .verizon-gni.net (100.41.131.115) 67.375 ms 67.232 ms 67.230 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

20/06/2019 21:06:28 UTC

PING:
PING 68.162.213.232 (68.162.213.232) 56(84) bytes of data.

— 68.162.213.232 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3003ms

20/06/2019 21:06:28 UTC

PING:
PING 68.162.213.232 (68.162.213.232) 56(84) bytes of data.

— 68.162.213.232 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2998ms

20/06/2019 21:06:28 UTC

MTR:
Start: Thu Jun 20 21:06:28 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.3 0.8 0.0
2.|-- 24.105.18.3 0.0% 10 0.9 1.1 0.6 5.2 1.3
3.|-- 137.221.105.12 0.0% 10 0.6 0.7 0.6 0.9 0.0
4.|-- 137.221.66.16 0.0% 10 9.4 1.8 0.5 9.4 2.8
5.|-- 137.221.83.66 0.0% 10 1.0 3.5 1.0 8.5 3.1
6.|-- 137.221.65.68 0.0% 10 5.9 9.0 5.6 31.3 8.0
7.|-- 137.221.68.32 0.0% 10 20.3 12.4 5.7 31.5 8.6
8.|-- t e 0-0-0-0-5.ccr41.lax05.a tlas.cogentco.c o m 0.0% 10 6.0 5.8 5.5 6.0 0.0
9.|-- verizon.lax05.atla s.c o ge ntc o .c om 0 .0% 10 226.6 30.2 5.5 226.6 69. 3
10.|-- ae203-0.BSTNMA-VF TTP-375.veri zon-gni. net 0.0% 10 67.2 67.6 67.1 70.5 0.8
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

20/06/2019 21:06:28 UTC

2

These tests didn’t spot anything over 70ms, so I think it would be better if you follow the steps for the WinMTR test and try to catch the issue during it.

WinMTR instructions (click to expand/collapse)

Follow the support documentation for WinMTR. If you’re unable to get into a game for the IP address, then use an IP from the table provided on that page that matches your region. Run the test until you encounter the issue again, or for at least 10 minutes.

Share your results in a reply:

  1. Click the “Copy Text to clipboard” button after you’ve finished the test per the instructions.
  2. Paste the text in a reply, then highlight the pasted text and click </> on the post editor.
  3. Break any links by adding a space before .com, .net, etc.

Note: I’m an MVP/volunteer, and I don’t work at Blizzard. :rainbow:

3

heres the results:
------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| 10.0.0.1 - 2 | 249 | 245 | 1 | 55 | 615 | 4 |

| 24.105.47.157 - 2 | 253 | 250 | 4 | 62 | 603 | 124 |

|________________________________________________|______|______|______|______|______|______|

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

4

This WinMTR is missing a lot of information. If you had trouble posting links, you need to add spaces to them in order to include it here.