Hi, I live in downtown Los Angeles and I recently switched to a new ISP (Starry Internet). Unfortunately, I’ve noticed that since switching, my network performance in Overwatch seems much worse. The in-game latency never gets lower than 110 ms, and using the Ctrl+Shift+‘N’ diagnostics shows that the game is placing me on the Chicago server instead of the Los Angeles one.
I thought this must be wrong, but when I did a Trace Route, it confirmed that the Chicago server was technically better, but only because the connection to the LA server was going through France(?):
Tracing route to 24.105.30.129 (LA Server) over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.99.1
2 13 ms 10 ms 10 ms 8.3.88.1
3 78 ms 78 ms 78 ms rt01-te-0-2-2.ashburn.va.starry-inc.net [205.201.16.130]
4 72 ms 77 ms 78 ms equinix-iad.rt01.ashburn.va.starry-inc.net [206.126.238.35]
5 77 ms 78 ms 78 ms eqix-dc2.blizzard.com [206.126.237.174]
6 137 ms 138 ms 135 ms ae1-br01-eqdc2.as57976.net [137.221.72.33]
7 133 ms 137 ms 135 ms et-0-0-2-br01-eqch2.as57976.net [137.221.65.13]
8 137 ms 138 ms 137 ms 137.221.65.132
9 471 ms 657 ms 659 ms et-0-0-2-br01-eqla1.as57976.net [137.221.65.68]
10 137 ms 137 ms 138 ms be1-pe01-eqla1.as57976.net [137.221.68.67]
11 137 ms 137 ms 138 ms lax-eqla1-ia-bons-02.as57976.net [137.221.66.3]
12 135 ms 134 ms 137 ms 24.105.30.129
Trace complete.
C:\WINDOWS\system32>tracert 24.105.62.129
Tracing route to 24.105.62.129 (Chicago Server) over a maximum of 30 hops
1 <1 ms <1 ms <1 ms 192.168.99.1
2 8 ms 9 ms 10 ms 8.3.88.1
3 78 ms 77 ms 78 ms rt01-te-0-2-2.ashburn.va.starry-inc.net [205.201.16.130]
4 72 ms 73 ms 77 ms equinix-iad.rt01.ashburn.va.starry-inc.net [206.126.238.35]
5 72 ms 76 ms 86 ms eqix-dc2.blizzard.com [206.126.237.174]
6 92 ms 93 ms 93 ms ae1-br01-eqdc2.as57976.net [137.221.72.33]
7 80 ms 86 ms 82 ms et-0-0-2-br01-eqch2.as57976.net [137.221.65.13]
8 93 ms 93 ms 94 ms be1-pe01-eqch2.as57976.net [137.221.69.67]
9 93 ms 93 ms 93 ms 24.105.62.129
Trace complete.
I also used the Looking Glass site and got back these results:
TRACEROUTE:
traceroute to 8.3.92.239 (8.3.92.239), 15 hops max, 60 byte packets
1 Blizzard Blizzard 3.678 ms 3.671 ms 3.675 ms Blizzard(24.105.18.3) 3.678 ms 3.683 ms 3.687 ms
3 137.221.105.12 (137.221.105.12) 3.515 ms 3.553 ms 3.598 ms
4 137.221.66.16 (137.221.66.16) 3.556 ms 3.564 ms 3.569 ms
5 137.221.83.66 (137.221.83.66) 72.619 ms 72.647 ms 72.657 ms
6 137.221.65.133 (137.221.65.133) 57.522 ms 57.062 ms 57.110 ms
7 137.221.65.12 (137.221.65.12) 57.071 ms 57.075 ms 57.090 ms
8 137.221.72.32 (137.221.72.32) 56.245 ms 55.568 ms 55.666 ms
9 equinix-iad.rt01.ashburn.va.starry-inc.net (206.126.238.35) 55.539 ms 55.526 ms 55.485 ms
10 * * *
11 8.3.88.1 (8.3.88.1) 121.548 ms 121.561 ms 121.569 ms
12 * * *
13 * * *
14 * * *
15 * * *
20/03/2019 19:01:25 UTC
--------------------
TRACEROUTE:
traceroute to 8.3.92.239 (8.3.92.239), 15 hops max, 60 byte packets
1 Blizzard Blizzard 11.924 ms 11.928 ms 11.934 ms Blizzard(24.105.18.3) 11.941 ms 11.950 ms 11.943 ms
3 137.221.105.12 (137.221.105.12) 11.004 ms 11.047 ms 11.055 ms
4 137.221.66.16 (137.221.66.16) 11.012 ms 11.021 ms 11.051 ms
5 137.221.83.66 (137.221.83.66) 64.290 ms 64.303 ms 64.313 ms
6 137.221.65.133 (137.221.65.133) 64.073 ms 55.664 ms 57.166 ms
7 137.221.65.12 (137.221.65.12) 57.384 ms 57.406 ms 57.411 ms
8 137.221.72.32 (137.221.72.32) 56.803 ms 55.729 ms 55.850 ms
9 equinix-iad.rt01.ashburn.va.starry-inc.net (206.126.238.35) 55.521 ms 55.888 ms 55.903 ms
10 * * *
11 8.3.88.1 (8.3.88.1) 123.060 ms 122.439 ms 121.566 ms
12 * * *
13 * * *
14 * * *
15 * * *
20/03/2019 19:01:25 UTC
--------------------
PING:
PING 8.3.92.239 (8.3.92.239) 56(84) bytes of data.
--- 8.3.92.239 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2997ms
20/03/2019 19:01:25 UTC
--------------------
PING:
PING 8.3.92.239 (8.3.92.239) 56(84) bytes of data.
--- 8.3.92.239 ping statistics ---
4 packets transmitted, 0 received, 100% packet loss, time 2998ms
20/03/2019 19:01:25 UTC
--------------------
MTR:
Start: Wed Mar 20 19:01:25 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.4 0.4 0.3 0.6 0.0 Blizzard 0.0% 10 0.8 0.7 0.6 1.1 0.0
3.|-- 137.221.105.12 0.0% 10 0.7 1.0 0.5 3.7 0.8
4.|-- 137.221.66.16 0.0% 10 0.7 0.8 0.5 1.6 0.0
5.|-- 137.221.83.66 0.0% 10 56.1 56.1 55.9 56.6 0.0
6.|-- 137.221.65.133 0.0% 10 56.0 58.1 55.8 76.9 6.6
7.|-- 137.221.65.12 0.0% 10 56.1 56.0 55.7 56.1 0.0
8.|-- 137.221.72.32 0.0% 10 55.6 55.8 55.6 56.2 0.0
9.|-- equinix-iad.rt01.ashburn.va.starry-inc.net 0.0% 10 55.4 55.5 55.4 55.7 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- 8.3.88.1 0.0% 10 121.7 121.8 121.5 121.9 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
20/03/2019 19:01:25 UTC
--------------------
MTR:
Start: Wed Mar 20 19:01:25 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.4 0.3 0.5 0.0 Blizzard 0.0% 10 0.8 0.9 0.6 1.7 0.0
3.|-- 137.221.105.12 0.0% 10 0.8 1.0 0.6 3.7 0.7
4.|-- 137.221.66.16 0.0% 10 0.8 0.8 0.5 1.6 0.0
5.|-- 137.221.83.66 0.0% 10 56.1 56.1 55.9 56.5 0.0
6.|-- 137.221.65.133 0.0% 10 56.0 58.1 55.9 77.2 6.7
7.|-- 137.221.65.12 0.0% 10 56.1 56.0 55.8 56.2 0.0
8.|-- 137.221.72.32 0.0% 10 55.7 55.8 55.7 56.2 0.0
9.|-- equinix-iad.rt01.ashburn.va.starry-inc.net 0.0% 10 55.5 55.6 55.4 55.7 0.0
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
11.|-- 8.3.88.1 0.0% 10 121.8 121.8 121.7 121.9 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
20/03/2019 19:01:25 UTC
--------------------
I have tried all of the network troubleshooting steps outlined in the ‘common issues’ threads, and nothing has made a difference in the issue. I was just hoping somebody could confirm whether this is an issue with Blizzard’s routing, or if this is something I need to contact my ISP about.
Thanks!