Poor customer support

Technical Support
1

I have been trying to submit an appeal but it really doesnt get anywhere. You submit the appeal - first response is always an automated response exactly 24hours later. “Reopen ticket if your issue persists” and no option to reopen. You submit the second appeal and you get lucky enough for an actual response, turns out its just a blanket “your punishment has been uphold” with literally 0 relation to your initial appeal. They say to reopen? Too bad, ticket is marked as resolved and not answered so you get zero option to respond or have any insight. Last option is to submit a general ticket to try get any actual conversation or human understanding, but there is no actual way to press the submit button and it actually submits. It just sits there doing nothing.

Customer service has actually became a joke and im unsure if its an issue with blizzard trying to minimise customer service team to maximise profits, or just straight toxicity towards anyone trying to appeal.

2

There is no customer support and bans aren’t even based on any actual evidence in game.. it’s all automated by number of reports. A four-five stack could get you multiple times in a row and just troll you with reports and you get suspended.

3

You should not open a normal ticket for a penalty appeal. Additionally, ban appeals only allow you to request another review of evidence against you by another person. They are not an opportunity to have a one-on-one discussion or receive the evidence against your account.

Many penalties are applied weeks to months after the infraction happened while Blizzard gathers evidence. The only automatic penalty is squelch, which prevents chat. Bans are not automated no matter how many people claim they are.