Please help tech issues!

Technical Support
1

I just redownloaded overwatch and everytime I enter the game it says connecting to game servers, game server found, joining game , then it instantly says lost connection to game server I have tried every thing ive looked up.
TRACEROUTE:
traceroute to 12.217.239.185 (12.217.239.185), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.486 ms 0.471 ms 0.468 ms
2 37.244.23.131 (37.244.23.131) 0.898 ms 0.903 ms 0.900 ms
3 24.105.62.152 (24.105.62.152) 1.012 ms 1.016 ms 1.014 ms
4 137.221.66.14 (137.221.66.14) 1.345 ms 1.350 ms 1.349 ms
5 137.221.69.78 (137.221.69.78) 629.360 ms 629.418 ms 629.425 ms
6 137.221.69.34 (137.221.69.34) 1.745 ms 1.827 ms 1.791 ms
7 12.246.90.153 (12.246.90.153) 1.532 ms 1.538 ms 1.605 ms
8 cr1.cgcil.ip.att .net (12.122.133.194) 22.883 ms 27.615 ms 27.682 ms
9 cl2oh21crs.ip.att .net (12.122.2.226) 25.452 ms 30.295 ms 30.258 ms
10 nsvtn22crs.ip.att .net (12.122.2.50) 26.959 ms 26.968 ms 26.963 ms
11 attga21crs.ip.att .net (12.122.2.5) 30.182 ms 30.193 ms 30.189 ms
12 12.122.117.33 (12.122.117.33) 128.964 ms 114.860 ms 108.461 ms
13 12.247.178.202 (12.247.178.202) 25.774 ms 25.763 ms 25.790 ms
14 12.217.239.185 (12.217.239.185) 25.727 ms 25.811 ms 25.740 ms
15 12.217.239.185 (12.217.239.185) 25.725 ms 25.787 ms 25.788 ms

01/02/2022 20:27:13 UTC

TRACEROUTE:
traceroute to 12.217.239.185 (12.217.239.185), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.339 ms 0.326 ms 0.325 ms
2 24.105.18.130 (24.105.18.130) 0.644 ms 0.693 ms 0.895 ms
3 137.221.105.14 (137.221.105.14) 1.021 ms 1.037 ms 1.038 ms
4 137.221.66.22 (137.221.66.22) 1.272 ms 1.284 ms 1.284 ms
5 137.221.83.86 (137.221.83.86) 291.535 ms 503.599 ms 503.627 ms
6 * * *
7 137.221.68.32 (137.221.68.32) 5.981 ms 5.986 ms 5.968 ms
8 12.245.64.9 (12.245.64.9) 5.765 ms 5.968 ms 5.963 ms
9 cr86.la2ca.ip.att .net (12.122.104.78) 47.525 ms 46.722 ms 46.696 ms
10 dlstx22crs.ip.att .net (12.122.2.81) 53.105 ms 49.763 ms 49.136 ms
11 attga21crs.ip.att .net (12.122.2.109) 46.953 ms 47.016 ms 46.190 ms
12 12.122.117.33 (12.122.117.33) 45.057 ms 128.258 ms 128.256 ms
13 12.247.178.202 (12.247.178.202) 49.336 ms 49.339 ms 49.407 ms
14 12.217.239.185 (12.217.239.185) 49.461 ms 49.454 ms 49.346 ms
15 12.217.239.185 (12.217.239.185) 49.354 ms 49.363 ms 49.369 ms

01/02/2022 20:27:13 UTC

PING:
PING 12.217.239.185 (12.217.239.185) 56(84) bytes of data.
64 bytes from 12.217.239.185: icmp_seq=1 ttl=51 time=49.5 ms
64 bytes from 12.217.239.185: icmp_seq=2 ttl=51 time=49.3 ms
64 bytes from 12.217.239.185: icmp_seq=3 ttl=51 time=49.3 ms
64 bytes from 12.217.239.185: icmp_seq=4 ttl=51 time=49.3 ms

— 12.217.239.185 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 49.365/49.425/49.552/0.074 ms

01/02/2022 20:27:13 UTC

PING:
PING 12.217.239.185 (12.217.239.185) 56(84) bytes of data.
64 bytes from 12.217.239.185: icmp_seq=1 ttl=53 time=25.7 ms
64 bytes from 12.217.239.185: icmp_seq=2 ttl=53 time=25.7 ms
64 bytes from 12.217.239.185: icmp_seq=3 ttl=53 time=25.7 ms
64 bytes from 12.217.239.185: icmp_seq=4 ttl=53 time=25.6 ms

— 12.217.239.185 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 25.690/25.718/25.737/0.114 ms

01/02/2022 20:27:13 UTC

MTR:
Start: Tue Feb 1 20:27:13 2022 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.3 0.0
2.|-- 24.105.18.130 0.0% 10 0.6 0.6 0.5 0.7 0.0
3.|-- 137.221.105.14 0.0% 10 1.1 1.1 0.9 1.2 0.0
4.|-- 137.221.66.22 0.0% 10 0.6 0.8 0.4 3.3 0.7
5.|-- 137.221.83.86 0.0% 10 222.1 395.1 25.4 854.0 372.5
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.68.32 0.0% 10 6.0 6.2 6.0 7.4 0.0
8.|-- 12.245.64.9 0.0% 10 5.9 5.8 5.7 5.9 0.0
9.|-- cr86.la2ca.ip.att .net 0.0% 10 47.8 49.6 46.2 53.1 2.3
10.|-- dlstx22crs.ip.att .net 0.0% 10 46.6 49.4 46.0 52.3 1.9
11.|-- attga21crs.ip.att .net 0.0% 10 45.3 48.9 45.3 52.6 2.5
12.|-- 12.122.117.33 0.0% 10 94.5 58.3 45.0 127.8 29.0
13.|-- 12.247.178.202 0.0% 10 49.4 49.5 49.4 49.5 0.0
14.|-- 12.217.239.185 0.0% 10 49.7 49.5 49.3 49.7 0.0

01/02/2022 20:27:13 UTC

MTR:
Start: Tue Feb 1 20:27:13 2022 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.3 0.4 0.0
2.|-- 37.244.23.131 0.0% 10 0.5 0.9 0.4 3.5 0.7
3.|-- 24.105.62.152 0.0% 10 0.7 1.0 0.7 1.2 0.0
4.|-- 137.221.66.14 0.0% 10 1.2 1.1 1.0 1.2 0.0
5.|-- 137.221.69.78 0.0% 10 23.8 332.8 23.8 626.5 184.0
6.|-- 137.221.69.34 0.0% 10 2.0 1.8 1.5 2.9 0.3
7.|-- 12.246.90.153 0.0% 10 1.5 1.5 1.4 1.8 0.0
8.|-- cr1.cgcil.ip.att .net 0.0% 10 27.5 26.5 21.8 28.9 2.3
9.|-- cl2oh21crs.ip.att .net 0.0% 10 26.1 27.0 24.0 29.2 1.6
10.|-- nsvtn22crs.ip.att .net 0.0% 10 24.9 26.6 23.8 28.2 1.4
11.|-- attga21crs.ip.att .net 0.0% 10 26.7 27.5 25.3 29.8 1.6
12.|-- 12.122.117.33 0.0% 10 47.0 30.5 21.8 83.9 20.3
13.|-- 12.247.178.202 0.0% 10 25.7 25.8 25.7 26.4 0.0
14.|-- 12.217.239.185 0.0% 10 25.9 25.8 25.7 25.9 0.0

01/02/2022 20:27:13 UTC

2

Are you using a hotspot or home internet?

3

currently at a hotel and im living here for 2 more months

4

Lots of carrier hotspots have gaming traffic deprioritized to prevent it from hogging the network from regular customers.

5

What?

That is possibly the dumbest practice I’ve heard of. Gaming requires very little bandwidth at all. They could have 20 people playing overwatch and it would have far less of an impact than one person watching netflix.

Sounds like you are going to have to use a mobile hotspot/tethering if Nicole is correct.

6

Mobile tethering/hotspot is the issue we’re discussing. Most wireless providers throttle gaming connections. You’ve giving advice to use the thing causing the problem, unless it’s a typo.

7

Interesting.

I’ve used mobile tethering many times for Overwatch and for 6 months or so it was my only connection to the internet. It was by far the best connection I used albeit expensive before I got fibre.

I thought you were referring to the Hotel Wifi ISP that was prioritizing certain traffic.

In terms of Cellular SP’s none of the ones where I live throttle your bandwidth depending on the application unless you are paying for a cheap cellular package then you get throttled accross the board regardless of what you are doing.

8

Every other game works fine except overwatch even on the battle.net client like vanguard works without a problem also Im hooked up through LAN not on their wifi

9

They may not have the ports for Overwatch open, I believe it’s different from some of the other titles. For instance, when school was in-person, many university students would post similar complaints and had to speak to their network admins.

10

I was actually able to get on today by closing something in my task manager I just dont know what

11

For future reference close one process in the task manager at a time and test it. That way you know what the cause was for next time.

Well done figuring it out though.

12

Hey there,

I noticed you mentioned using a LAN connection at a Hotel. The network is likely deprioritizing Overwatch as Nicole mentioned. This can happen on a per-connection basis which means some games may be impacted while others or not. The Hotel IT department is likely unaware of the issue. Most don’t specifically target games but instead have advanced systems that may hit them automatically depending on a large number of variables.

My advice would be to raise the issue to Hotel staff and let them know of it. You may also be able to bypass the issue using a VPN since that would hide what you’re connecting to from the Hotel’s network security. All they would see is the VPN service. Though that’s more of a way around the issue not a true fix. The only true fix would have to be from the Hotel’s IT staff.

I wish we had a more direct solution here but I hope the info helps. Cheers!

13

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