Please Help: IND super high

[Waifu-21747]

Over the last 3 days, I have been unable to play Overwatch due to a VERY high IND.
My IND sits at 20 when I usually play, and ping 100 - 180 (I am used to the ping, it’s the IND that’s the issue).

Here is my Looking Glass results + a picture of my in game issue.

    TRACEROUTE:
traceroute to 175.214.234.176 (175.214.234.176), 15 hops max, 60 byte packets
 1  Blizzard Blizzard  6.704 ms  6.721 ms  6.723 ms
 2  24.105.18.2 (24.105.18.2)  9.176 ms  9.193 ms  9.244 ms
 3  137.221.105.10 (137.221.105.10)  9.245 ms  9.263 ms  9.266 ms
 4  137.221.66.16 (137.221.66.16)  9.154 ms  9.166 ms  9.169 ms
 5  137.221.83.80 (137.221.83.80)  437.003 ms  437.054 ms  437.606 ms
 6  * * *
 7  137.221.68.32 (137.221.68.32)  6.645 ms  7.515 ms  7.513 ms
 8  la-pom247-ge-5-0-0.kornet.net (206.223.123.44)  13.937 ms  13.954 ms  13.956 ms
 9  112.174.87.45 (112.174.87.45)  602.402 ms  604.480 ms  604.505 ms
10  112.191.14.1 (112.191.14.1)  133.434 ms  133.445 ms  133.463 ms
11  * * *
12  * * *
13  112.174.158.18 (112.174.158.18)  131.350 ms  131.156 ms  131.294 ms
14  175.214.234.176 (175.214.234.176)  135.989 ms  136.471 ms  136.826 ms


12/01/2021 11:49:55 UTC
--------------------

PING:
PING 175.214.234.176 (175.214.234.176) 56(84) bytes of data.
64 bytes from 175.214.234.176: icmp_seq=1 ttl=242 time=135 ms
64 bytes from 175.214.234.176: icmp_seq=2 ttl=242 time=134 ms
64 bytes from 175.214.234.176: icmp_seq=3 ttl=242 time=134 ms
64 bytes from 175.214.234.176: icmp_seq=4 ttl=242 time=134 ms

--- 175.214.234.176 ping statistics ---
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 134.517/134.956/135.874/0.608 ms


12/01/2021 11:49:55 UTC
--------------------

MTR:
Start: Tue Jan 12 11:49:55 2021 Blizzard  1.|-- Blizzard                   0.0%    10    0.4   0.5   0.3   0.8   0.0
  2.|-- 24.105.18.2                    0.0%    10    0.8   0.7   0.6   0.9   0.0
  3.|-- 137.221.105.10                 0.0%    10    0.8   1.0   0.8   1.4   0.0
  4.|-- 137.221.66.16                  0.0%    10    0.6   1.3   0.5   8.0   2.2
  5.|-- 137.221.83.80                  0.0%    10   77.0 380.0  45.8 883.8 331.7
  6.|-- 137.221.65.68                 90.0%    10  14507 14507 14507 14507   0.0
  7.|-- 137.221.68.32                  0.0%    10   30.8  11.5   5.9  34.5  11.2
  8.|-- la-pom247-ge-5-0-0.kornet.net  0.0%    10    5.7   6.6   5.5  14.0   2.5
  9.|-- 112.174.87.45                 10.0%    10  587.4 594.9 587.4 602.2   5.0
 10.|-- 112.191.14.1                   0.0%    10  133.3 133.4 133.2 133.8   0.0
 11.|-- ???                           100.0    10    0.0   0.0   0.0   0.0   0.0
 12.|-- ???                           100.0    10    0.0   0.0   0.0   0.0   0.0
 13.|-- 112.174.158.18                30.0%    10  131.1 236.6 131.0 824.1 259.6
 14.|-- 175.214.234.176                0.0%    10  135.0 135.3 134.5 138.4   0.9


12/01/2021 11:49:55 UTC
--------------------

[IND Spike](https://ibb.co/HNNxzCk)
[Normal IND](https://ibb.co/DztmWp6)

[Nicole-1893]

@Waifu-21747

10.|-- 112.191.14.1 0.0% 10 133.3 33.4 133.2 133.8 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- 112.174.158.18 30.0% 10 131.1 236.6 131.0 824.1 259.6

Looks like some very high ping times in the ISP network. Please use the recommended WinMTR to confirm:

Common Technical Issues and Solutions

What to do if you Need More Help Technical issues can be very frustrating to try to diagnose on your own. Fortunately we have both a helpful community and support staff who can help locate the problem with you. If you prefer to troubleshoot with the community/blue posters and see if anybody else is having similar issues, start a thread with this information: For all technical issues: Create a text copy of your DxDiag using these instructions. Once you have that made, open the file. You’ll ne…

[Waifu-21747]

1. DXDiag

System Information
------------------
      Time of this report: 1/12/2021, 21:25:43
             Machine name: KAYLEIGH
               Machine Id: {42FE253D-3982-4F69-B36F-5BBA3ADFC940}
         Operating System: Windows 10 Education 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
                 Language: English (Regional Setting: English)
      System Manufacturer: System manufacturer
             System Model: System Product Name
                     BIOS: 1004 (type: UEFI)
                Processor: Intel(R) Core(TM) i7-9700F CPU @ 3.00GHz (8 CPUs), ~3.0GHz
                   Memory: 16384MB RAM
      Available OS Memory: 16318MB RAM
                Page File: 6965MB used, 11785MB available
              Windows Dir: C:\Windows
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
 DirectX Database Version: Unknown
           DxDiag Version: 10.00.18362.0387 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

2. Troubleshooting:

• Router rested (more times than I can count)
• Computer on/off
• restarting client
• Updating drivers
• Cleaning computer (defrag/junk files etc)

3. I am playing the game Overwatch.

4. The WinMTR test for:

• US West: file:///C:/Users/user/Downloads/West.HTML
• US Central: file:///C:/Users/user/Downloads/central.HTML

[Nicole-1893]

@Waifu-21747

• US West: file:///C:/Users/user/Downloads/West.HTML
• US Central: file:///C:/Users/user/Downloads/central.HTML

These are local files on your computer and I won’t be able to access them to review their content. Please upload the data in those files to a public website, like Pastebin.com.

[Waifu-21747]

Oh apologies! I am not too sure how to use Pastebin, but here these are?

US West: 
|Host|%|Sent|Recv|Best|Avrg|Wrst|Last|
|---|---|---|---|---|---|---|---|
|192.168.0.1|0|83|83|0|0|10|0|
|175.214.149.1|0|83|83|1|6|222|34|
|112.174.158.17|0|83|83|1|1|11|1|
|No response from host|100|16|0|0|0|0|0|
|112.190.28.17|0|83|83|1|2|20|2|
|112.190.28.58|0|83|83|1|2|11|1|
|112.174.87.18|0|83|83|123|124|139|124|
|eqix-ix-la1.blizzard.com|0|83|83|124|127|191|125|
|ae1-br01-eqla1.as57976.net|0|82|82|132|249|519|321|
|137.221.68.83|0|83|83|123|124|178|123|
|24.105.30.129|0|83|83|123|124|126|124|


US Central:
|Host|%|Sent|Recv|Best|Avrg|Wrst|Last|
|---|---|---|---|---|---|---|---|
|192.168.0.1|0|60|60|0|0|1|0|
|175.214.149.1|0|60|60|1|11|298|2|
|112.174.158.17|0|60|60|1|1|5|1|
|No response from host|100|12|0|0|0|0|0|
|112.190.31.245|0|60|60|1|1|12|1|
|112.191.15.94|0|60|60|1|2|12|12|
|112.174.87.102|0|60|60|123|123|133|123|
|eqix-ix-la1.blizzard.com|0|60|60|123|126|157|124|
|ae1-br01-eqla1.as57976.net|0|60|60|172|299|493|251|
|No response from host|100|12|0|0|0|0|0|
|No response from host|100|12|0|0|0|0|0|
|et-0-0-0-pe01-eqch2.as57976.net|0|60|60|167|170|219|168|
|24.105.62.129|0|60|60|165|165|168|166|

[Jambrix]

Hey there,

I don’t see anything from the WinMTRs that would be causing IND spikes, although it looks like each one was only run for about a minute. Ideally we want to run them for about 10 minutes at a time.

Which server do you normally play on? When you’re in a match press Ctrl+Shift+N and then look for the server name in [ ] brackets and then run the WinMTR test to the IP that comes after it (don’t include the port number after the colon).

If you want to take a screenshot of the network graph and share that as well that may be helpful.