Please help. Game is incredibly sluggish

[Mythic-1451]

Hi, recently the game has become unplayable, since the latest update. Before this weekend had ZERO issues. Game was smooth and quick. I can play other games without any issues at all. It MUST be an issue with Overwatch. Have tried resetting settings, uninstal and reinstal both Battle.net and Overwatch without success. If I can play Cities Skyline with hundreds of mods and that game run super-smooth with a massive city, it’s not my system.

PC purchased in 2020. MSI gaming laptop… i7-9750H CPU@2.60GHz, 16GB Ram, GeForce RTX 2060.

Please help.

[Nicole-1893]

@Mythic-1451

Before this weekend had ZERO issues. Game was smooth and quick. I can play other games without any issues at all. It MUST be an issue with Overwatch.

Nothing has changed enough to make a performance difference in this time period.

@Mythic-1451

i7-9750H

Most common issue with that system is overheating. But it could be something else. Make sure you include a DxDiag or we’re just guessing…

Common Technical Issues and Solutions

What to do if you Need More Help Technical issues can be very frustrating to try to diagnose on your own. Fortunately we have both a helpful community and support staff who can help locate the problem with you. If you prefer to troubleshoot with the community/blue posters and see if anybody else is having similar issues, start a thread with this information: For all technical issues: Create a text copy of your DxDiag using these instructions. Once you have that made, open the file. You’ll ne…

[Mythic-1451]

ill submit a ticket, but the overheating thing makes no sense… this has never been an issue until this weekend, and if nothing else has changed, and I’m not experiencing any issues with other games… I can explain it either. I’ll get that DxDiag file and send it via ticket. Thanks.

[donutosaurus-1167]

i’m having the same issue