We need a new, more efficient way of dealing with abusers, smurfs, cheaters, and throwers in Competitive Mode. We need a clear voice so that players can have a real back-and-forth dialogue when submitting support tickets and appeals.
Side note: It is time to acknowledge smurfing as a problem and make an attempt to mitigate any unnatural and negative competitive experiences. I strongly believe if there is enough evidence, a Blizz Admin should be able to manually adjust a player’s SR.
Responsibilities of Player Moderators would include:
(Some of these are controversial but you get the general idea)
Helping to identify smurfing and assist in the process of manually correcting a user’s SR.
Muting players for abusive chat (text and voice)
Privately spectate live competitive matches where reports have been made
Issue Temp Bans for Gameplay Sabotage and Cheating
Respond to appeals and overturn strikes against account if there is evidence
The ability to reward back a team’s SR if there is evidence that the match was not fair (winning team doesn’t lose anything)
Anyway, I hope we can see more of this with Overwatch 2. I want to see a more engaged community that feels like it’s possible for their voices to be heard.