Placed on the incorrect server - Canada high latency Feb/7/2019

Technical Support
41

Which VPN are you using?

42

F-Secure Freedome, though I don’t know if this available in the NA at all. Private Internet Access, NordVPN etc. would be a better choice for you.

44

I was just doing some testing with ExpressVPN. Chicago seems to still route me to Brazil but their LA location puts me on LAX1 - ping isn’t down to the normal ~60ms but it’s improved a bit.

45

From southern Ontario here, using tek Savvy. Ping is still between 180-255 ms

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                         router.asus.com -    0 |  157 |  157 |    0 |    0 |   13 |    0 |
|                             192.168.3.1 -    0 |  157 |  157 |    1 |    1 |   13 |    1 |
|           lo0-0-lns01-tor2.teksavvy.com -    1 |  153 |  152 |   17 |   19 |   49 |   17 |
|        ae1-2140-bdr01-tor2.teksavvy.com -    0 |  157 |  157 |   17 |   19 |   57 |   17 |
|           ae12-0-bdr01-tor.teksavvy.com -    0 |  157 |  157 |   17 |   20 |   58 |   18 |
|  10gigabitethernet9-9.core1.tor1.he.net -    0 |  157 |  157 |   17 |   18 |   38 |   18 |
|              100ge6-1.core1.ywg1.he.net -    0 |  157 |  157 |   38 |   38 |   44 |   38 |
|             100ge10-1.core1.yyc1.he.net -    0 |  157 |  157 |   55 |   57 |   76 |   74 |
|             100ge14-2.core1.yvr1.he.net -    0 |  157 |  157 |   67 |   69 |   89 |   68 |
|             100ge10-2.core1.sea1.he.net -    0 |  157 |  157 |   68 |   68 |   72 |   68 |
|             100ge11-2.core1.tyo1.he.net -    0 |  157 |  157 |  158 |  158 |  162 |  159 |
|             100ge10-2.core1.hkg1.he.net -    0 |  157 |  157 |  221 |  222 |  237 |  222 |
|starhubinternet-as-as4657.10gigabitethernet7-20.core1.hkg1.he.net -    0 |  157 |  157 |  257 |  258 |  335 |  257 |
|                            203.118.6.86 -    1 |  153 |  152 |  257 |  258 |  335 |  257 |
|                           203.118.6.101 -    1 |  153 |  152 |  257 |  258 |  320 |  257 |
|                         203.117.163.174 -    0 |  157 |  157 |  248 |  248 |  257 |  249 |
|        et-0-0-48-br01-eqsg3.as57976.net -    0 |  157 |  157 |  252 |  254 |  316 |  253 |
|         ge-0-0-4-br01-eqty2.as57976.net -    1 |  153 |  152 |  252 |  255 |  323 |  253 |
|       xe-0-0-0-1-br01-eqla1.as57976.net -    0 |  157 |  157 |  252 |  255 |  320 |  253 |
|        et-0-0-2-br01-swlv10.as57976.net -    0 |  157 |  157 |  252 |  259 |  644 |  252 |
|                          137.221.65.133 -    0 |  157 |  157 |  252 |  255 |  335 |  253 |
|              be1-pe01-eqch2.as57976.net -    1 |  153 |  152 |  252 |  253 |  261 |  253 |
|                           24.105.62.129 -    0 |  157 |  157 |  253 |  253 |  262 |  253 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
46

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 9 170 155 4 9 14 9
10.72.224.1 - 9 174 159 7 9 20 10
10.0.68.73 - 10 166 150 10 12 20 11
ae7-699.cr0-tor1.ip4.gtt.net - 0 230 230 10 12 26 12
et-10-1-0.cr4-nyc2.ip4.gtt.net - 25 118 89 20 22 34 22
a100-gw.ip4.gtt.net - 27 114 84 20 22 27 26
No response from host - 100 46 0 0 0 0 0
No response from host - 100 46 0 0 0 0 0
52.93.1.199 - 76 58 14 22 29 35 29
52.93.1.6 - 28 110 80 20 23 32 21
No response from host - 100 46 0 0 0 0 0
54.240.244.148 - 42 86 50 148 156 208 151
No response from host - 100 46 0 0 0 0 0
No response from host - 100 46 0 0 0 0 0
54.240.244.223 - 26 114 85 149 151 159 151
54.240.244.9 - 18 134 110 149 151 164 150
No response from host - 100 46 0 0 0 0 0
No response from host - 100 46 0 0 0 0 0
No response from host - 100 46 0 0 0 0 0
No response from host - 100 46 0 0 0 0 0
No response from host - 100 46 0 0 0 0 0
No response from host - 100 46 0 0 0 0 0
No response from host - 100 46 0 0 0 0 0
No response from host - 100 46 0 0 0 0 0
No response from host - 100 46 0 0 0 0 0
No response from host - 100 46 0 0 0 0 0
No response from host - 100 46 0 0 0 0 0
No response from host - 100 46 0 0 0 0 0
No response from host - 100 46 0 0 0 0 0
No response from host - 100 46 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

47

What I did on my side to fix it is, i unplugged my Bell modem, waited 30 seconds, restarted it. Rebooted computer and voila! back in the US server :slight_smile:

48

anybody else tried this???

49

Same here, me and my friend (both from Canada) connecting in NA servers ( probably brazil ) Fix please

50

im in toronto, my ISP is cogeco, getting same issue, lost 100 sr until i realized i was ACTUALLY at a disadvantage. Im livid right now wondering why tf I’m getting matched halfway across the world, resulting in indefinite losses.

2 Likes
51

I rebooted only my computer, its working well now, so try it

52

Got a Blizzard client patch and it is fixed! Back to Chicago servers

53

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
SAGEMCOM - 0 72 72 0 0 2 0
10.11.3.25 - 0 72 72 12 15 25 12
No response from host - 100 14 0 0 0 0 0
tcore4x-ottawa23_bundle-ether12.net.bell.ca - 0 72 72 12 16 20 14
dis32-ottawa23_ae1.net.bell.ca - 0 72 72 12 12 24 13
tcore4x-ottawa23_bundle-ether7.net.bell.ca - 0 72 72 22 26 30 25
tcore4-montreal02_1-9-0-0.net.bell.ca - 0 72 72 24 27 32 25
tcore4-newoyrkaa_hundredgige0-8-0-0.net.bell.ca - 0 72 72 26 30 35 34
bx7-newyork83_hundredgige0-7-0-0.net.bell.ca - 0 72 72 24 24 27 25
nyc2-brdr-02.inet.qwest.net - 0 72 72 26 27 46 28
nyc2-edge-03.inet.qwest.net - 0 72 72 26 26 30 26
65.124.168.22 - 0 72 72 26 26 42 26
No response from host - 100 14 0 0 0 0 0
No response from host - 100 14 0 0 0 0 0
No response from host - 100 14 0 0 0 0 0
No response from host - 100 14 0 0 0 0 0
No response from host - 100 14 0 0 0 0 0
54.240.244.246 - 0 72 72 150 155 176 159
No response from host - 100 14 0 0 0 0 0
No response from host - 100 14 0 0 0 0 0
54.240.244.191 - 0 72 72 151 152 163 152
54.240.244.11 - 0 72 72 151 151 154 151
No response from host - 100 14 0 0 0 0 0
No response from host - 100 14 0 0 0 0 0
No response from host - 100 14 0 0 0 0 0
No response from host - 100 14 0 0 0 0 0
No response from host - 100 14 0 0 0 0 0
No response from host - 100 14 0 0 0 0 0
No response from host - 100 14 0 0 0 0 0
No response from host - 100 14 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

54

Tracing route to 170.84.210.165 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms homeportal [192.168.100.254]
2 29 ms 23 ms 21 ms wnpgmb0538w-ds01-0-1.dynamic.bellmts.net [207.161.0.1]
3 21 ms 21 ms 21 ms wnpgmb010ew-gr01-be47.as7122.net [142.161.0.107]
4 21 ms 20 ms 20 ms dis12-winnipeg32_9/3/0.net.bell.ca [184.150.180.218]
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 42 ms 42 ms 43 ms ix-ae-9-0.tcore2.tnk-toronto.as6453.net [63.243.172.25]
10 63 ms 62 ms 62 ms if-ae-2-2.tcore1.tnk-toronto.as6453.net [64.86.33.89]
11 64 ms 70 ms 64 ms if-ae-25-2.tcore1.ttt-toronto.as6453.net [64.86.33.103]
12 66 ms 66 ms 66 ms if-ae-10-2.tcore2.ttt-toronto.as6453.net [64.86.32.34]
13 63 ms 62 ms 63 ms if-ae-5-3.tcore1.aeq-ashburn.as6453.net [64.86.85.2]
14 64 ms 66 ms 64 ms if-ae-2-2.tcore2.aeq-ashburn.as6453.net [216.6.87.1]
15 65 ms 66 ms 65 ms 216.6.87.171
16 95 ms 95 ms 95 ms 5.53.4.144
17 194 ms 193 ms 194 ms 94.142.116.84
18 195 ms 197 ms 197 ms 5.53.7.171
19 191 ms 190 ms 191 ms 5.53.0.233
20 * * * Request timed out.
21 191 ms 191 ms 190 ms 186-148-22-133.static.mundo.movistar.cl [186.148.22.133]
22 192 ms 191 ms 192 ms 186-148-22-134.static.mundo.movistar.cl [186.148.22.134]
23 * * * Request timed out.
24 * *

55

Redem my modem and its fixe

56

Hey folks, it seems to have improved for most of the canadian ISP searches I was running earlier. Is it still happening for anybody else?

57

Yeah it’s still happening for me and I’m from Boston,MA

58

We’ve got a separate thread for US players here. Can you contribute there instead? At this time we’ve only heard back on the changes we requested from the backbone provider for Bell Canada users.

59

Im currently put into sae1, even though Im usually supposed to be in ord1.
Here’s my winMTR tests

Current Server: sae1
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
10.103.0.1 - 0 96 96 0 0 11 11
10.100.0.2 - 0 96 96 0 0 2 0
74.120.47.193 - 0 96 96 14 15 19 15
208.67.166.125 - 0 96 96 17 17 22 17
208.67.164.180 - 0 96 96 17 18 38 17
198.32.125.224 - 0 96 96 18 19 50 18
ae1-br01-eqmi2.as57976. net - 0 96 96 78 79 103 78
xe-0-0-1-1-br01-eqda6.as57976. net - 0 96 96 79 82 201 79
et-0-0-2-br02-swlv10.as57976 .net - 0 96 96 79 80 111 79
137.221.65.122 - 0 96 96 78 101 430 78
et-0-0-2-br01-eqla1.as57976. net - 7 64 60 78 571 3996 85
No response from host - 100 20 0 0 0 0 0
No response from host - 100 20 0 0 0 0 0
No response from host - 100 20 0 0 0 0 0
No response from host - 100 20 0 0 0 0 0
No response from host - 100 20 0 0 0 0 0
No response from host - 100 20 0 0 0 0 0
No response from host - 100 20 0 0 0 0 0
No response from host - 100 20 0 0 0 0 0
No response from host - 100 20 0 0 0 0 0
No response from host - 100 20 0 0 0 0 0
No response from host - 100 20 0 0 0 0 0
No response from host - 100 20 0 0 0 0 0
No response from host - 100 20 0 0 0 0 0
No response from host - 100 20 0 0 0 0 0
No response from host - 100 20 0 0 0 0 0
No response from host - 100 20 0 0 0 0 0
No response from host - 100 20 0 0 0 0 0
No response from host - 100 20 0 0 0 0 0
No response from host - 100 20 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Normal Server: ord1
|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
10.103.0.1 - 0 161 161 0 0 7 0
10.100.0.2 - 0 161 161 0 0 3 0
74.120.47.193 - 0 161 161 14 17 210 14
208.67.166.125 - 0 161 161 17 17 20 17
208.67.164.180 - 0 161 161 17 18 50 18
198.32.125.224 - 0 161 161 18 18 28 18
ae1-br01-eqmi2.as57976. net - 0 161 161 48 50 83 48
xe-0-0-0-1-br01-eqat2.as57976. net - 0 161 161 29 31 78 30
et-0-0-4-br02-eqch2.as57976. net - 0 161 161 48 55 143 54
No response from host - 100 32 0 0 0 0 0
No response from host - 100 32 0 0 0 0 0
No response from host - 100 32 0 0 0 0 0
No response from host - 100 32 0 0 0 0 0
No response from host - 100 32 0 0 0 0 0
No response from host - 100 32 0 0 0 0 0
No response from host - 100 32 0 0 0 0 0
No response from host - 100 32 0 0 0 0 0
No response from host - 100 32 0 0 0 0 0
No response from host - 100 32 0 0 0 0 0
No response from host - 100 32 0 0 0 0 0
No response from host - 100 32 0 0 0 0 0
No response from host - 100 32 0 0 0 0 0
No response from host - 100 32 0 0 0 0 0
No response from host - 100 32 0 0 0 0 0
No response from host - 100 32 0 0 0 0 0
No response from host - 100 32 0 0 0 0 0
No response from host - 100 32 0 0 0 0 0
No response from host - 100 32 0 0 0 0 0
No response from host - 100 32 0 0 0 0 0
No response from host - 100 32 0 0 0 0 0
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

60

same here to be honest 1 account is at 62ping insted of 25-30 ping my usuall since forever. and 2nd account is still stuck on portugues server with 170-200 ping -_- … WHY lord WHY!

61

Im finding it strange too.
Normally when i get routed to SA Servers i get 160-200 ping, which was happening a bit yesterday,
but this morning im getting 60-80ping and its connected to lax1 which i think is an NA server, which may also be NA West.

But im on the East, in toronto. I normally get 27-32 ping here.

Whatever, ill play on EU, better ping there anyway.