Hey all,
We’ve identified a specific situation where 360 Total Security was causing some PCs to shut down or restart when running Overwatch 2. If you have 360 Total Security installed try uninstalling it and then test the game again. We will be keeping an eye out for any other common factors that might cause shutdowns or reboots.
If you’re experiencing a blue screen crash (BSOD) instead of a shutdown/reboot with no error message, check to see if you have Nvidia Broadcast or RTX Voice installed. This thread has more information.
Unexpected shutdowns and reboots can be caused by a number of different issues. Anywhere from kernel-level failures within the OS, to failing hardware, to power supply or power delivery issues in the system.
- Ensure that you’re using the latest operating system and driver updates
- Check for overheating components
- If the PC is plugged into a power strip or UPS try bypassing it and plug directly into the wall for a test session.
- If a power issue within the system is suspected please consult the system manufacturer for further help and diagnosis.