OW2 immediately crashing after launch

Technical Support
1

I have tried:

  • Updating NVIDIA drivers (version 535 → >570) (RTX 3050 Mobile)
  • Updating Windows
  • SFC /SCANNOW and DISM repair procedures
  • Verifying game files/integrity
  • Clean re-install
  • Using compatibility settings for Overwatch
  • Used both Steam and Battle.net versions
  • Looked up online for solutions

I have boiled it down to the game code. Other games like CS2 run fine. This didn’t happen before, but after the recent updates it now crashes with the following information in event viewer:

Faulting application name: Overwatch.exe, version: 2.15.0.4518, time stamp: 0x67b4f34a
Faulting module name: ntdll.dll, version: 10.0.22621.4830, time stamp: 0xd624f850
Exception code: 0xc0000005
Fault offset: 0x0000000000033fba
Faulting process id: 0x0x13E0
Faulting application start time: 0x0x1DB87CB7DD84037
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Overwatch\Overwatch.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 488a3491-1f1b-4d18-b51a-411452a5a20f
Faulting package full name:
Faulting package-relative application ID:

2

Using Avast? Norton? Did you add an exception in Windows Defender for OW and Bnet?

3

No antivirus are used, windows defender is fully disabled

4

Are you missing a Windows update for Visual C++? That’s caused some crashes for people who haven’t updated. You have to manually check for it.

1 Like
5

Nope, checked it’s up to date and re-downloaded it too, restarted, still same issue unfortunately.

6

You may want to review your MSInfo (after exporting) and DxDiag to see if either shows which app is blocking the game.

7

Ran both commands, no problems found anywhere. Not sure what to look for in msinfo32 as it’s just system information.

8

Once you export the MSInfo, the end of the report is all bugs the system is encountering. They have dates but aren’t in chronological order.

9

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