OW1 Widowmaker Skin is missing (pre order Skin i think?)

My OW1 Widowmaker Skin that you could get with a Code is missing since realease.
Idk who could somehow help me with that since the customer support basically said “go to this place and make a post” and then never responded to me (thx Blizzard).
idk what the Skin is called exactly but its the one where she has the dreds. It was my fav Widow skin sadge
well if anyone could help me with it somehow since blizzard doesnt wanna handle it, that would be great

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This is a known issue.

sooo they are “looking in to it” ?
guess i gotta wait a few months then

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Yeah most likely. At least they acknowledged it