Overwatch Server Connection Issues

Technical Support
1

I am currently connecting to either SYD2 or GBR1 servers. I usually connect to ORD1 (ping avg 90 MS). SYD2 is giving me 400 MS and GBR1 is giving me 200 MS.
Is there anything I can do to reset my server back to ORD1 where i usually connect.

It’s not even playable with this high latency. What has happened? Has anyone else been having this issue? I played just yesterday on ORD1 and now today its not connecting there anymore.

1 Like
2

I have the exact same issue. Normally my games are on ORD. Today its all GBR for games. And the practice range will often connect to SYD as well.

Sadly the games are good but the ping makes it less fun.

3

To help understand what could be causing your latency can you please share a WinMTR test?

WinMTR instructions:

  1. Download WinMTR from Download WinMTR-v092.zip (WinMTR) (Console players need a Windows Desktop Computer connected to the same network as their console to do this.)
  2. Unzip the WinMTR.zip file to the Desktop.
  3. Open the WinMTR folder and select the 32 or 64 bit version. Choose whichever one corresponds to your version of Windows.
  4. Run the WinMTR.exe
  5. Type the IP address you want to trace in the “Host” field. To get the correct IP you will actually need to open up the game and go Practice Vs AI or Quick Play and if you are on PC hit Ctrl+Shift+N and it will bring up the ingame network diagnostic graph, or go to Video > Options > Display Network Performance Graph if you are on any platform including Console. In the top left corner is the IP address you want to run WinMTR to.
    Network Graph
    note When looking at the IP it will show up ingame as something like 12.34.56.78:12345. You will want to leave the last 5 digits and the colon at the end off and the IP you want to use is just the 12.34.56.78
  6. Once you notice the connection issue while playing, play for about 6 more minutes, minimize the game and click on “Stop”.
  7. Click on “Copy text to clipboard”, then return to this forum thread.
  8. Type two sets of four squiggly lines and then paste the contents of the WinMTR test between: ~~~~ Paste WinMTR Test Results Here ~~~~

If in the event you can’t even connect to Overwatch and get into any game mode at all, please use one of the following IP addresses based on your geographical region:

  • US West - 24.105.30.129
  • US Central - 24.105.62.129