Overwatch 'rubber banding', reloading map, and discconects

Technical Support
1

Hi all!

Been having a decent amount of connectivity issues over the past month. I’m using the same computer I always have (with no issues), but I moved a short distance and have the same ISP (Comcast), but a different internet plan / hardware.

The issues: I join a game, and can play as normal for a while. At some point, the game stops responding and I can move around for a little, but cant shoot anyone or do anything else (soon after the server stops responding, I start ‘rubber banding and cant move either’). Then the game disconnects to the black loading screen with an Overwatch symbol in the bottom right, and continues to load the map as normal (but with no background). Im placed back in the fight (often dead though), right back where I was.

I’ve gone through all steps listed online: reset router, flush dns, release IP address, etc, and I’m still having these issues. Is there any other steps I can take? I’ve looked at other posts on the forum, and plan on running WinMTR next time I’m online for a while.

Looking glass results taken right after a disconnect:

TRACEROUTE:
traceroute to 98.207.98.163 (98.207.98.163), 15 hops max, 60 byte packets
1 Blizzard Blizzard 2.514 ms 2.505 ms 2.513 ms
2 24.105.18.3 (24.105.18.3) 2.689 ms 3.083 ms 3.116 ms
3 137.221.105.16 (137.221.105.16) 3.115 ms 3.117 ms 3.119 ms
4 137.221.66.22 (137.221.66.22) 3.251 ms 3.464 ms 3.475 ms
5 137.221.83.68 (137.221.83.68) 8.042 ms 8.107 ms 8.114 ms
6 137.221.65.68 (137.221.65.68) 7.792 ms 5.816 ms 5.802 ms
7 137.221.68.32 (137.221.68.32) 8.657 ms 8.045 ms 8.018 ms
8 te-0-10-0-1-4-pe01.600wseventh.ca.ibone.comcast .net (23.30.206.153) 5.805 ms 5.931 ms 5.917 ms
9 be-11545-cr02.losangeles.ca.ibone.comcast .net (68.86.84.233) 7.699 ms 7.302 ms 7.392 ms
10 be-11525-cr01.9greatoaks.ca.ibone.comcast .net (68.86.84.150) 14.193 ms 14.532 ms 13.904 ms
11 be-7922-rar01.hayward.ca.sfba.comcast .net (68.86.91.66) 13.782 ms 13.652 ms 13.497 ms
12 po-1-rur02.sfpine.ca.sfba.comcast .net (162.151.79.90) 14.577 ms 14.554 ms 14.607 ms
13 lag-2-216-acr03.sfpine.ca.sfba.comcast .net (96.108.161.70) 14.567 ms 14.885 ms 14.922 ms
14 c-98-207-98-163.hsd1.ca.comcast .net (98.207.98.163) 25.249 ms 27.232 ms 27.218 ms

01/11/2019 05:07:36 UTC

PING:
PING 98.207.98.163 (98.207.98.163) 56(84) bytes of data.
64 bytes from 98.207.98.163: icmp_seq=1 ttl=48 time=26.4 ms
64 bytes from 98.207.98.163: icmp_seq=2 ttl=48 time=23.2 ms
64 bytes from 98.207.98.163: icmp_seq=3 ttl=48 time=24.0 ms
64 bytes from 98.207.98.163: icmp_seq=4 ttl=48 time=22.9 ms

— 98.207.98.163 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2998ms
rtt min/avg/max/mdev = 22.950/24.173/26.494/1.398 ms

01/11/2019 05:07:36 UTC

MTR:
Start: Fri Nov 1 05:07:36 2019 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.6 0.0
2.|-- 24.105.18.3 0.0% 10 0.6 4.4 0.5 36.3 11.2
3.|-- 137.221.105.16 0.0% 10 1.0 1.0 0.7 1.4 0.0
4.|-- 137.221.66.22 0.0% 10 1.1 1.0 0.9 1.2 0.0
5.|-- 137.221.83.68 0.0% 10 5.8 18.8 5.6 99.4 30.7
6.|-- 137.221.65.68 0.0% 10 5.7 14.1 5.7 40.7 13.4
7.|-- 137.221.68.32 0.0% 10 10.4 12.4 5.7 49.6 14.1
8.|-- te-0-10-0-1-4-pe01.600wseventh.ca.ibone.comcast .net 0.0% 10 5.8 5.7 5.5 6.0 0.0
9.|-- be-11545-cr02.losangeles.ca.ibone.comcast .net 0.0% 10 6.7 6.9 6.2 7.9 0.3
10.|-- be-11525-cr01.9greatoaks.ca.ibone.comcast .net 0.0% 10 13.4 14.4 13.4 15.0 0.3
11.|-- be-7922-rar01.hayward.ca.sfba.comcast .net 0.0% 10 13.7 13.7 13.5 13.9 0.0
12.|-- po-1-rur02.sfpine.ca.sfba.comcast .net 0.0% 10 14.6 14.6 14.6 14.6 0.0
13.|-- lag-2-216-acr03.sfpine.ca.sfba.comcast .net 0.0% 10 14.7 14.7 14.6 14.8 0.0
14.|-- c-98-207-98-163.hsd1.ca.comcast .net 0.0% 10 23.2 24.3 22.7 29.1 1.9

01/11/2019 05:07:36 UTC

Thanks for any help you can provide!

2

Since the looking glass only captures one moment of your connection, it’s only good for major and consistent issues. You might have packet loss or some delayed hops on the way to Blizzard, so the WinMTR would be more useful in this case.

WinMTR instructions (click to expand/collapse)

This data request is for players connecting in the Americas or Oceania regions. Players connecting to European servers should post their test data in the EU forum for troubleshooting.

Share your results in a reply:

  1. Click the “Copy Text to clipboard” button after you’ve finished the test.
  2. Paste the text in a reply, highlight it, then click </> on the post editor.
  3. Break links by adding a space before .com/.net, so you can post them.

* Please do not remove full hostnames instead of adding spaces, as this makes troubleshooting much more difficult.

3

Are you connecting to your router via Wifi?

4

I am not, its a direct ethernet connection. I will try the WinMTR!

Edit : (12/03)

Sorry it’s been so long, the problem hasn’t been happening as much for the past month. I finally caught the issue on WinMTR.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
10.0.0.1 - 0 279 279 1 11 25 11
96.120.89.237 - 1 275 274 8 12 25 15
po-301-1216-rur02.sfpine.ca.sfba.comcast .net - 1 275 274 8 11 28 12
po-2-rur01.sfpine.ca.sfba.comcast .net - 1 275 274 7 11 28 11
be-212-rar01.santaclara.ca.sfba.comcast .net - 1 275 274 9 14 52 15
be-3651-cr02.sunnyvale.ca.ibone.comcast .net - 1 275 274 10 15 29 17
be-11025-cr01.9greatoaks.ca.ibone.comcast .net - 1 275 274 12 16 30 20
be-12578-pe04.9greatoaks.ca.ibone.comcast .net - 1 275 274 11 14 27 18
173.167.57.190 - 1 275 274 10 18 83 17
ae1-br02-eqsv5.as57976 .net - 1 275 274 17 28 1337 27
xe-0-0-1-1-br02-eqla1.as57976 .net - 1 275 274 18 29 124 24
be2-pe02-eqla1.as57976 .net - 1 275 274 17 22 36 21
24.105.30.129 - 1 271 269 17 19 31 23
________________________________________________ ______ ______ ______ ______ ______ ______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

To me, the only thing out of the ordinary is the 1337 ping time, but that’s the worst time.

Thanks Again!!