I’m not entirely sure if this is the right forum to post this but here goes! So, I bought the namecard “Starfish” a couple weeks ago but I noticed i don’t have it anymore. I recently changed consoles, could that be the cause? If proof is needed i can send screenshots to anyone who needs it!
If you changed accounts after changing consoles, then yes, that would be the cause. Otherwise, you’ll want to open a ticket under purchase failure.