Overwatch Crashing Due to Several Graphical Related Errors

Technical Support
1

Overwatch is continuing to crash on and off for over a year now. I get the 3 same error codes every time which includes;

Lost Rendering Device
External software as acquired resources
Exception Access Violation

I have tried;
Updated or Reinstalled Graphics Drivers
Disabled Overclocking
Ran as Administrator
Disabled Background Software
Set Graphics Settings to Default
Disabled Full-Screen Optimization
Ran a Repair on the Game Files
Adjusted Virtual Memory Settings
Turned off Windows Game Mode and Game Bar
Reinstalled Overwatch 2
Lowered in-game resolution
Updated Windows to the latest version
Rolled back to an earlier graphics driver
Disabled antivirus or firewall temporarily
Scanned For Viruses
Cleaned out dust from the PC to prevent overheating
Updated Battle.net launcher
Checked for any pending Windows optional updates
Ran Overwatch 2 in windowed or borderless windowed mode
Reset Overwatch 2 settings to factory defaults
Performed a system file check (SFC) scan in Command Prompt
Ran Overwatch 2 in Compatibility Mode
Checked for Overheating with Hardware Monitoring Software
Checked Power Settings (set to High Performance)
Limited FPS in Overwatch 2 Settings
Set Overwatch 2 as High Priority in Task Manager
Disabled Hardware Acceleration in Other Apps
Changed Page File Location to Another Drive
Ran CHKDSK on the Hard Drive
Factory Resetting PC
Running Extensive Tests on All Components on My PC

This issue ONLY occurs on Overwatch, it does not occur on any other games, even those that are more resource intensive.

I have tried everything I can think of to fix this and it just keeps coming back, it has affected my ability to play the game as I can crash without warning at anytime.

2

Are you running one of the 13th or 14th gen Intel CPUs?

3

Nope, 12th Gen, i7-1200F is what I have

4

Can you add a DxDiag here?

Click here to show/hide DxDiag report instructions
  1. Press Windows Key + R, then type DxDiag and press Enter.
  2. In the DxDiag window, click Save All Information.
  3. Name the file dxdiag and click Save.

After you have the report:

Note: If you have trouble posting the URL, highlight the link and click </> on the post editor toolbar.

While you wait for assistance, review the Windows Reliability Monitor (Win10) or Reliability History (Win11), which may show you what’s happening in the background to cause any errors.

5

Reliabilty History showed a hardware error around the time of the crash.
Source

Windows

Summary
Hardware error

Date
‎01/‎11/‎2024 20:43

Status
Not reported

Description
A problem with your hardware caused Windows to stop working correctly.

Problem Event Name:	LiveKernelEvent
Code:	141
Parameter 1:	ffffbc0c1055f010
Parameter 2:	fffff803c88706a0
Parameter 3:	0
Parameter 4:	6ac8
OS version:	10_0_22631
Service Pack:	0_0
Product:	768_1
OS Version:	10.0.22631.2.0.0.768.101
Locale ID:	2057
6

This error means the GPU stopped taking commands from Windows and Windows had to reboot the driver to get it working again.

Is WoW installed on one of the USB passport devices?

7

Nope, I don’t have WoW installed on any of my drivers. Overwatch is the only installed Blizzard game atm

8

I meant to type Overwatch, lol.

If Overwatch is on an external drive, you would want to change that.

9

It’s not, it’s on the C Drive. If it’s on an external drive it takes too long to load.

And it’s alright lmao

10

There are no other clues in the DxDiag, so you might want to chat with the GPU manufacturer or even a Microsoft tech support person. All we can see is the GPU stops taking commands for some reason, then Windows reboots it, which causes the game to crash because it needs the GPU to display the game.

11

Alright thank you for your help, I’ll attempt to communicate with them.

(Update)

Communicated with the GPU manufacturer, who decided that the GPU is performing as expected. It passed multiple extreme stress tests for various benchmarks and other more demanding games.

They’ve concluded it is an issue with Overwatch itself, and have advised me to keep asking for support within Overwatch

12

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