Overwatch crashing constantly

CANINE-11728 · October 10, 2021, 9:47pm

Report ID: 2B16E68E-C0FD-47BE-B6E3-3A1913ECCFF6
This has been happening a lot lately, even after updating to the latest drivers. It’s hindering my competitive play. I even reapplied thermal paste because I thought it was due to heat issues, apparently that didnt help either. Ran repair tool, nothing was wrong with the games files. I’m out of options. Here’s my DxDiag.

System Information

  Time of this report: 10/10/2021, 17:46:16
         Machine name: DESKTOP-JI0MVCM
           Machine Id: {5562B60A-5E04-4A21-83EE-3BDF3217923E}
     Operating System: Windows 11 Pro 64-bit (10.0, Build 22000) (22000.co_release.210604-1628)
             Language: English (Regional Setting: English)
  System Manufacturer: System manufacturer
         System Model: System Product Name
                 BIOS: 3604 (type: UEFI)
            Processor: AMD Ryzen 9 3950X 16-Core Processor             (32 CPUs), ~3.7GHz
               Memory: 32768MB RAM
  Available OS Memory: 32682MB RAM
            Page File: 20737MB used, 16808MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.2.2
DxDiag Version: 10.00.22000.0001 64bit Unicode

Nicole-1893 · October 10, 2021, 11:01pm

Most of the report is missing. Can you add the rest?

CANINE-11728 · October 10, 2021, 11:25pm

yeah, just didnt know if it would fit.

System Information

  Time of this report: 10/10/2021, 17:46:16
         Machine name: DESKTOP-JI0MVCM
           Machine Id: {5562B60A-5E04-4A21-83EE-3BDF3217923E}
     Operating System: Windows 11 Pro 64-bit (10.0, Build 22000) (22000.co_release.210604-1628)
             Language: English (Regional Setting: English)
  System Manufacturer: System manufacturer
         System Model: System Product Name
                 BIOS: 3604 (type: UEFI)
            Processor: AMD Ryzen 9 3950X 16-Core Processor             (32 CPUs), ~3.7GHz
               Memory: 32768MB RAM
  Available OS Memory: 32682MB RAM
            Page File: 20737MB used, 16808MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 96 DPI (100 percent)
   System DPI Setting: 96 DPI (100 percent)
      DWM DPI Scaling: Disabled
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.2.2
DxDiag Version: 10.00.22000.0001 64bit Unicode

DxDiag Notes

  Display Tab 1: No problems found.
  Display Tab 2: No problems found.
    Sound Tab 1: No problems found.
    Sound Tab 2: No problems found.
    Sound Tab 3: No problems found.
    Sound Tab 4: No problems found.
    Sound Tab 5: No problems found.
    Sound Tab 6: No problems found.
      Input Tab: No problems found.

DirectX Debug Levels

Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

Display Devices

       Card name: AMD Radeon RX 5700 XT
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x731F)
        DAC type: Internal DAC(400MHz)
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_1002&DEV_731F&SUBSYS_2398148C&REV_C1
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 24492 MB
Dedicated Memory: 8151 MB
Shared Memory: 16340 MB
Current Mode: 2560 x 1440 (32 bit) (165Hz)
HDR Support: Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.675781,0.314453), Green(0.272461,0.657227), Blue(0.151367,0.068359), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.154400, Max Luminance = 518.000000, MaxFullFrameLuminance = 518.000000
Monitor Name: Generic PnP Monitor
Monitor Model: DELL S3220DGF
Monitor Id: DELD0F4
Native Mode: 2560 x 1440(p) (59.951Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: AdvancedColorSupported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0372232.inf_amd64_1e947f831d2ae36a\B372131\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372232.inf_amd64_1e947f831d2ae36a\B372131\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372232.inf_amd64_1e947f831d2ae36a\B372131\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372232.inf_amd64_1e947f831d2ae36a\B372131\amdxc64.dll
Driver File Version: 30.00.13025.1000 (English)
Driver Version: 30.0.13025.1000
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 3.0
Hardware Scheduling: DriverSupportState:Experimental Enabled:False
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 9/27/2021 8:00:00 PM, 1813328 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-305F-11CF-D474-79316EC2D335}
Vendor ID: 0x1002
Device ID: 0x731F
SubSys ID: 0x2398148C
Revision ID: 0x00C1
Driver Strong Name: oem35.inf:cb0ae41454c51b94:ati2mtag_Navi10:30.0.13025.1000:PCI\VEN_1002&DEV_731F&REV_C1
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8} {7C74ADC6-E2BA-4ADE-86DE-30BEABB40CC1} DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {D1C20509-AE7B-4E72-AE3B-49F88D58992F} {84AD67F6-4C21-419A-9F0B-24F0578906C1} {725AD240-786C-471E-AD3C-38F739936517} {95664FF5-9E03-4C74-BB4F-9178D6035E58} {5EF7D40D-5B96-49E7-B419-23342094A4CF} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {603A4756-A864-4F91-BB62-2C935B7A1391} {C58B9A06-7E89-11E1-BB00-70B34824019B}
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 2
MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
MPO Stretch: 16.000X - 0.250X
MPO Media Hints: rotation, resizing, colorspace Conversion
MPO Formats: NV12,420_OPAQUE,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
PanelFitter Stretch: 16.000X - 0.250X

       Card name: AMD Radeon RX 5700 XT
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x731F)
        DAC type: Internal DAC(400MHz)
     Device Type: Full Device (POST)
      Device Key: Enum\PCI\VEN_1002&DEV_731F&SUBSYS_2398148C&REV_C1
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 24492 MB
Dedicated Memory: 8151 MB
Shared Memory: 16340 MB
Current Mode: 1920 x 1080 (32 bit) (144Hz)
HDR Support: Supported
Display Topology: Extend
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.656250,0.334961), Green(0.296875,0.608398), Blue(0.147461,0.059570), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.292800, Max Luminance = 400.000000, MaxFullFrameLuminance = 400.000000
Monitor Name: Generic PnP Monitor
Monitor Model: XF243Y
Monitor Id: ACR0934
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: Displayport External
Monitor Capabilities: HDR Supported (BT2020RGB BT2020YCC Eotf2084Supported )
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: AdvancedColorSupported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\u0372232.inf_amd64_1e947f831d2ae36a\B372131\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372232.inf_amd64_1e947f831d2ae36a\B372131\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372232.inf_amd64_1e947f831d2ae36a\B372131\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0372232.inf_amd64_1e947f831d2ae36a\B372131\amdxc64.dll
Driver File Version: 30.00.13025.1000 (English)
Driver Version: 30.0.13025.1000
DDI Version: 12
Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 3.0
Hardware Scheduling: DriverSupportState:Experimental Enabled:False
Graphics Preemption: Primitive
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Detachable GPU: No
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Virtualization: Paravirtualization
Block List: DISABLE_HWSCH
Catalog Attributes: Universal:False Declarative:True
Driver Attributes: Final Retail
Driver Date/Size: 9/27/2021 8:00:00 PM, 1813328 bytes
WHQL Logo’d: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-305F-11CF-D474-79316EC2D335}
Vendor ID: 0x1002
Device ID: 0x731F
SubSys ID: 0x2398148C
Revision ID: 0x00C1
Driver Strong Name: oem35.inf:cb0ae41454c51b94:ati2mtag_Navi10:30.0.13025.1000:PCI\VEN_1002&DEV_731F&REV_C1
Rank Of Driver: 00CF2000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT {4245F676-2BBC-4166-A0BB-54E7B849C380} {6719B6FB-5CAD-4ACB-B00A-F3BFDEC38727} {9901CCD3-CA12-4B7E-867A-E2223D9255C3} DXVA2_ModeHEVC_VLD_Main {EA72396A-67EC-4781-BEDE-56F498F04EF2} {C152CA8F-738C-461B-AD89-FC292CF8F162} {514A356C-7027-4AFF-8A60-AFD2C1F672F1} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD {CA15D19A-2B48-43D6-979E-7A6E9C802FF8} {7C74ADC6-E2BA-4ADE-86DE-30BEABB40CC1} DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {D1C20509-AE7B-4E72-AE3B-49F88D58992F} {84AD67F6-4C21-419A-9F0B-24F0578906C1} {725AD240-786C-471E-AD3C-38F739936517} {95664FF5-9E03-4C74-BB4F-9178D6035E58} {5EF7D40D-5B96-49E7-B419-23342094A4CF} DXVA2_ModeHEVC_VLD_Main10 {65D1FA41-58AF-453A-9CAB-5D981156DA9F} {2DB154B6-DBB2-4079-A3FF-60D7A898A6AB} {C74A3FD0-D713-4581-A02E-8EDFB112ACE3} DXVA2_ModeVP9_VLD_Profile0 DXVA2_ModeVP9_VLD_10bit_Profile2 {603A4756-A864-4F91-BB62-2C935B7A1391} {C58B9A06-7E89-11E1-BB00-70B34824019B}
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 2
MPO Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
MPO Stretch: 16.000X - 0.250X
MPO Media Hints: rotation, resizing, colorspace Conversion
MPO Formats: NV12,420_OPAQUE,R16G16B16A16_FLOAT,R10G10B10A2_UNORM,R8G8B8A8_UNORM,B8G8R8A8_UNORM
PanelFitter Caps: ROTATION,VERTICAL_FLIP,HORIZONTAL_FLIP,YUV,BILINEAR,STRETCH_YUV,HDR (MPO3)
PanelFitter Stretch: 16.000X - 0.250X

Sound Devices

        Description: 3 - DELL S3220DGF (AMD High Definition Audio Device)

Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1007
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: AtihdWT6.sys
Driver Version: 10.0.1.21 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 7/12/2021 8:00:00 PM, 246200 bytes
Other Files:
Driver Provider: Advanced Micro Devices
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

        Description: 5 - XF243Y (AMD High Definition Audio Device)

Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1007
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: AtihdWT6.sys
Driver Version: 10.0.1.21 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 7/12/2021 8:00:00 PM, 246200 bytes
Other Files:
Driver Provider: Advanced Micro Devices
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

        Description: Digital Audio (S/PDIF) (Realtek(R) Audio)

Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_1168&SUBSYS_104387C5&REV_1001
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: HdAudio.sys
Driver Version: 10.0.22000.1 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 6/4/2021 8:00:00 PM, 520192 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

        Description: Headphones (Realtek(R) Audio)

Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_1168&SUBSYS_104387C5&REV_1001
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: HdAudio.sys
Driver Version: 10.0.22000.1 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 6/4/2021 8:00:00 PM, 520192 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

        Description: Speakers (Realtek(R) Audio)

Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_1168&SUBSYS_104387C5&REV_1001
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: HdAudio.sys
Driver Version: 10.0.22000.1 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 6/4/2021 8:00:00 PM, 520192 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

        Description: Speakers (Yeti X WoW Edition)

Default Sound Playback: No
Default Voice Playback: No
Hardware ID: USB\VID_046D&PID_0AC6&REV_0;05&MI_00
Manufacturer ID: N/A
Product ID: N/A
Type: N/A
Driver Name: USBAUDIO.sys
Driver Version: 2021.8.195.0 (English)
Driver Attributes: Final Retail
WHQL Logo’d: Yes
Date and Size: 6/23/2021 8:00:00 PM, 266240 bytes
Other Files:
Driver Provider: Logitech
HW Accel Level: Emulation Only
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

Sound Capture Devices

        Description: Microphone (Yeti X WoW Edition)

Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: USBAUDIO.sys
Driver Version: 2021.8.195.0 (English)
Driver Attributes: Final Retail
Date and Size: 6/23/2021 8:00:00 PM, 266240 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

Video Capture Devices
Number of Devices: 0

DirectInput Devices

  Device Name: Mouse
     Attached: 1
Controller ID: n/a

Vendor/Product ID: n/a
FF Driver: n/a

  Device Name: Keyboard
     Attached: 1
Controller ID: n/a

Vendor/Product ID: n/a
FF Driver: n/a

  Device Name: Hub Controller
     Attached: 1
Controller ID: 0x0

Vendor/Product ID: 0x0424, 0x274C
FF Driver: n/a

  Device Name: G502 HERO Gaming Mouse
     Attached: 1
Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC08B
FF Driver: n/a

  Device Name: Yeti X WoW Edition
     Attached: 1
Controller ID: 0x0

Vendor/Product ID: 0x046D, 0x0AC6
FF Driver: n/a

  Device Name: Controller (Xbox One For Windows)
     Attached: 1
Controller ID: 0x0

Vendor/Product ID: 0x045E, 0x02FF
FF Driver: n/a

  Device Name: Yeti X WoW Edition
     Attached: 1
Controller ID: 0x0

Vendor/Product ID: 0x046D, 0x0AC6
FF Driver: n/a

  Device Name: G502 HERO Gaming Mouse
     Attached: 1
Controller ID: 0x0

Vendor/Product ID: 0x046D, 0xC08B
FF Driver: n/a

  Device Name: Yeti X WoW Edition
     Attached: 1
Controller ID: 0x0

Vendor/Product ID: 0x046D, 0x0AC6
FF Driver: n/a

  Device Name: Yeti X WoW Edition
     Attached: 1
Controller ID: 0x0

Vendor/Product ID: 0x046D, 0x0AC6
FF Driver: n/a

  Device Name: Razer Ornata Chroma
     Attached: 1
Controller ID: 0x0