Overwatch connection problems (Looking Glass results)

Technical Support
1

Im not sure if this is a problem with my Overwatch or my pc but was looking for some help fixing it. I went to a website which suggested a variety of different fixes which I have worked my way throw and none of which seemed to fix my problem. The final solution was to run the Battle.net looking glass and publish the results. My problem is that every half an hour to hour my connection will drop from my pc and this is very frustrating whilst trying to play competitive as I can sometimes cancel games,lose 50sr and get suspended from ranked play. I have placed a space after every .net in the looking glass results as I couldn’t publish this with links, sorry if this messes up the results.
Here are my results :

TRACEROUTE:
traceroute to 81.107.27.135 (81.107.27.135), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.323 ms 0.287 ms 0.282 ms
2 37.244.24.131 (37.244.24.131) 1.764 ms 1.774 ms 1.874 ms
3 Blizzard Blizzard 0.814 ms 0.819 ms 0.818 ms
4 137.221.66.40 (137.221.66.40) 0.402 ms 0.407 ms 0.404 ms
5 137.221.78.54 (137.221.78.54) 215.769 ms 215.783 ms 215.785 ms
6 * * *
7 137.221.78.34 (137.221.78.34) 31.185 ms 31.189 ms 31.184 ms
8 nl-ams14a-ri1-ae-26-0.aorta. net (213.46.182.193) 0.715 ms 0.725 ms 0.723 ms
9 * * *
10 nl-ams04a-ri3-ae-9-0.aorta. net (84.116.130.242) 1.075 ms 1.059 ms 1.052 ms
11 * * *
12 * * *
13 midd-core-2a-ae2-0.network.virginmedia. net (62.254.84.134) 14.165 ms 14.203 ms 14.276 ms
14 stkn-cmts-16-tenge410.network.virginmedia. net (62.252.68.2) 14.361 ms 14.297 ms 14.294 ms
15 cpc103704-stkn16-2-0-cust902.11-2.cable.virginm. net (81.107.27.135) 36.071 ms 29.809 ms 27.214 ms

27/10/2020 21:03:19 UTC

TRACEROUTE:
traceroute to 81.107.27.135 (81.107.27.135), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.279 ms 0.269 ms 0.268 ms
2 37.244.25.2 (37.244.25.2) 0.690 ms 0.874 ms 1.090 ms Blizzard Blizzard 1.015 ms 1.015 ms 1.014 ms
4 137.221.66.34 (137.221.66.34) 0.986 ms 0.993 ms 0.991 ms
5 137.221.77.82 (137.221.77.82) 8.742 ms 8.772 ms 8.778 ms
6 137.221.65.19 (137.221.65.19) 7.364 ms 7.381 ms 7.356 ms
7 137.221.79.34 (137.221.79.34) 7.661 ms 7.617 ms 7.595 ms
8 uk-lon03a-ri1-ae-25-0.aorta. net (213.46.175.253) 7.811 ms 7.813 ms 7.843 ms
9 * * *
10 uk-lon01b-ri1-ae-23-0.aorta. net (84.116.135.30) 8.314 ms 8.295 ms 8.424 ms
11 * * *
12 midd-core-2b-ae2-0.network.virginmedia. net (62.254.84.138) 23.898 ms 24.744 ms 24.730 ms
13 stkn-cmts-16-tenge514.network.virginmedia. net (213.106.239.62) 21.873 ms 21.167 ms 21.173 ms
14 cpc103704-stkn16-2-0-cust902.11-2.cable.virginm. net (81.107.27.135) 35.885 ms 35.897 ms 41.268 ms

27/10/2020 21:03:20 UTC

PING:
PING 81.107.27.135 (81.107.27.135) 56(84) bytes of data.
64 bytes from 81.107.27.135: icmp_seq=1 ttl=49 time=31.6 ms
64 bytes from 81.107.27.135: icmp_seq=2 ttl=49 time=32.4 ms
64 bytes from 81.107.27.135: icmp_seq=3 ttl=49 time=26.2 ms
64 bytes from 81.107.27.135: icmp_seq=4 ttl=49 time=25.0 ms

— 81.107.27.135 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 25.050/28.867/32.473/3.263 ms

27/10/2020 21:03:19 UTC

PING:
PING 81.107.27.135 (81.107.27.135) 56(84) bytes of data.
64 bytes from 81.107.27.135: icmp_seq=1 ttl=50 time=35.9 ms
64 bytes from 81.107.27.135: icmp_seq=2 ttl=50 time=41.1 ms
64 bytes from 81.107.27.135: icmp_seq=3 ttl=50 time=39.2 ms
64 bytes from 81.107.27.135: icmp_seq=4 ttl=50 time=39.8 ms

— 81.107.27.135 ping statistics —
4 packets transmitted, 4 received, 0% packet loss, time 2999ms
rtt min/avg/max/mdev = 35.903/39.024/41.147/1.942 ms

27/10/2020 21:03:20 UTC

MTR:
Start: Tue Oct 27 21:03:19 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.3 0.0
2.|-- 37.244.24.131 0.0% 10 0.8 0.7 0.5 0.9 0.0
3.|-- Blizzard 0.0% 10 0.8 0.8 0.6 0.9 0.0
4.|-- 137.221.66.40 0.0% 10 0.6 7.0 0.4 46.5 15.1
5.|-- 137.221.78.54 0.0% 10 1427. 759.1 75.8 1644. 546.0
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.78.34 0.0% 10 1.2 6.9 0.9 36.5 12.7
8.|-- nl-ams14a-ri1-ae-26-0.aorta. net 0.0% 10 0.7 3.8 0.6 27.0 8.2
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- nl-ams04a-ri3-ae-9-0.aorta. net 0.0% 10 1.0 2.4 1.0 5.6 1.7
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
13.|-- midd-core-2a-ae2-0.network.virginmedia. net 0.0% 10 14.1 14.1 14.0 14.3 0.0
14.|-- stkn-cmts-16-tenge410.network.virginmedia. net 0.0% 10 14.3 14.4 14.3 14.5 0.0
15.|-- cpc103704-stkn16-2-0-cust902.11-2.cable.virginm. net 0.0% 10 28.3 29.7 24.6 36.1 3.8

27/10/2020 21:03:19 UTC

MTR:
Start: Tue Oct 27 21:03:20 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.2 0.3 0.2 0.3 0.0
2.|-- 37.244.25.2 0.0% 10 0.6 0.7 0.5 1.0 0.0 Blizzard 0.0% 10 1.2 0.9 0.8 1.2 0.0
4.|-- 137.221.66.34 0.0% 10 0.6 6.5 0.4 58.6 18.3
5.|-- 137.221.77.82 0.0% 10 20.0 29.5 7.3 98.0 34.3
6.|-- 137.221.65.19 0.0% 10 7.4 12.4 7.3 47.8 12.8
7.|-- 137.221.79.34 0.0% 10 35.0 10.8 7.5 35.0 8.6
8.|-- uk-lon03a-ri1-ae-25-0.aorta. net 0.0% 10 8.2 8.4 7.8 11.0 0.7
9.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
10.|-- uk-lon01b-ri1-ae-23-0.aorta. net 0.0% 10 8.3 9.9 8.1 24.1 5.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
12.|-- midd-core-2b-ae2-0.network.virginmedia. net 0.0% 10 24.0 24.1 23.9 24.9 0.0
13.|-- stkn-cmts-16-tenge514.network.virginmedia. net 0.0% 10 21.1 21.2 21.1 21.4 0.0
14.|-- cpc103704-stkn16-2-0-cust902.11-2.cable.virginm. net 0.0% 10 35.3 37.7 32.8 48.2 5.0

27/10/2020 21:03:20 UTC

2

Hey Bonix,

The looking-glass results appear fine actually. Since the disconnect is only happening every 30 minutes to an hour then it won’t likely show up in looking-glass, since that only runs for a few seconds.

Try running a WinMTR instead. WinMTR can run for as long as you let it go, so you can leave it running in the background while you’re playing. Once you disconnect, stop the test and post the results.

  1. Download WinMTR
  2. Right-click on the downloaded .zip folder and select “Extract All”, to extract the files to a new folder.
  3. Open the new folder that was created, then open the WinMTR_x64 folder.
  4. Right-click on the WinMTR application and select “Run as administrator”.
  5. Launch Overwatch and join a match. Once you’re in the match, press Ctrl+Shift+N to open the Network Graph.
  6. Look for the server name displayed in brackets and the IP address at the top. Note you will need to remove the colon and port number after the IP address before running the test. (12.345.67.89:PORT)
  7. Alt+Tab back to WinMTR, then type the server IP address in the “Host” field.
  8. Click on “Start” and Alt+Tab back into the game. Allow the test to run until you disconnect. Click on “Stop” when you’re done playing.
  9. Click on “Copy Text to Clipboard”, paste the results here, then highlight everything and hit the </> button in the posting section so it will allow links.
3 
Thank you for the reply.

I will get this done by tommorow and send you the results.

Thanks for the help.

I have now completed my WinMTR test. I disconnected towards the end. I had to edit this post as it wouldnt allow me to reply again. Here are the results:

|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -   64 | 5130 | 1888 |    1 |    6 |  105 |    1 |
|                             192.168.0.1 -   90 | 13434 | 1467 |    5 |   18 |   91 |   11 |
|                             10.13.128.1 -   90 | 13433 | 1467 |    8 |   18 |   87 |   14 |
|midd-core-2a-xe-831-0.network.virginmedia.net -   72 | 5201 | 1465 |    9 |   18 |   85 |   11 |
|                   No response from host -  100 | 4806 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4806 |    0 |    0 |    0 |    0 |    0 |
|86.85-254-62.static.virginmediabusiness.co.uk -   93 | 13090 | 1032 |   23 |   33 |  191 |   30 |
|                   No response from host -  100 | 4803 |    0 |    0 |    0 |    0 |    0 |
|          uk-lon03a-ri2-ae-5-0.aorta.net -   92 | 13173 | 1135 |   21 |   32 |  100 |   23 |
|                          213.46.175.254 -   91 | 9151 |  843 |   23 |   35 |  106 |   45 |
|              ae1-br02-eqld5.as57976.net -   93 | 5089 |  357 |   31 |   43 |  202 |   32 |
|         et-0-0-2-br02-eqpa4.as57976.net -   73 | 4658 | 1297 |   31 |   65 | 2550 |   39 |
|         et-0-0-1-pe02-eqpa4.as57976.net -   97 | 12666 |  502 |   30 |   41 |  134 |   32 |
|                   No response from host -  100 | 4805 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4804 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4806 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4806 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4806 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4805 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4806 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4805 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4805 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4804 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4805 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4805 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4804 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4804 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4804 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4805 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4804 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
4 
I previously published my looking glass results and got a reply from someone from the blizzard team. However I replied something that wasnt the WinMTR results and had to edit the results onto my reply which I dont think notified him so I made another topic about it including my WinMTR results just incase this is the case. I described my connection issues and what happened on my previous post.

WinMTR results:
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -   64 | 5130 | 1888 |    1 |    6 |  105 |    1 |
|                             192.168.0.1 -   90 | 13434 | 1467 |    5 |   18 |   91 |   11 |
|                             10.13.128.1 -   90 | 13433 | 1467 |    8 |   18 |   87 |   14 |
|midd-core-2a-xe-831-0.network.virginmedia.net -   72 | 5201 | 1465 |    9 |   18 |   85 |   11 |
|                   No response from host -  100 | 4806 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4806 |    0 |    0 |    0 |    0 |    0 |
|86.85-254-62.static.virginmediabusiness.co.uk -   93 | 13090 | 1032 |   23 |   33 |  191 |   30 |
|                   No response from host -  100 | 4803 |    0 |    0 |    0 |    0 |    0 |
|          uk-lon03a-ri2-ae-5-0.aorta.net -   92 | 13173 | 1135 |   21 |   32 |  100 |   23 |
|                          213.46.175.254 -   91 | 9151 |  843 |   23 |   35 |  106 |   45 |
|              ae1-br02-eqld5.as57976.net -   93 | 5089 |  357 |   31 |   43 |  202 |   32 |
|         et-0-0-2-br02-eqpa4.as57976.net -   73 | 4658 | 1297 |   31 |   65 | 2550 |   39 |
|         et-0-0-1-pe02-eqpa4.as57976.net -   97 | 12666 |  502 |   30 |   41 |  134 |   32 |
|                   No response from host -  100 | 4805 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4804 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4806 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4806 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4806 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4805 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4806 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4805 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4805 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4804 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4805 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4805 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4804 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4804 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4804 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4805 |    0 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 | 4804 |    0 |    0 |    0 |    0 |    0 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
5

Howdy Bonix,

It looks like the big problem is that there is issues between the computer and modem causing latency spikes. This could be due to wireless interference so if possible, try connecting the computer directly to the modem with an ethernet cable.

6

Thanks for the reply. I have an extender that I plug my pc into via ethernet. Is it possible this could be due to a faulty extender or is it a problem with my pc. It is almost impossible to get my pc directly connected via ethernet cable to the main modem so is there any other fixes that would help this or would I have to directly connect my pc to the main modem via ethernet.

Thank you very much

7

It’s hard to say without testing/eliminating the individual components of your network setup. You could try a very long cable, just for testing. If it works perfectly, then you know it’s not your PC or the modem.

8

Thanks for the reply,

I will try this and see what happens. Thanks for the help.