Overwatch connection issues

Technical Support
1

Hello all,

My battle net is able to connect to the servers. When I launch Overwatch, I am able to be connected to the servers for less than 30 seconds before I am disconnected. I updated my internet adapter plugin as well as windows. I have tried troubleshooting using the common fixes for network issues to no avail. I ran Looking Glass and I will post the results below. The only change I made to my connection/computer is a new wireless adapter but the firmware is up to date (Linksys AC1200). Any help would be greatly appreciated.

TRACEROUTE:
traceroute to 173.30.81.78 (173.30.81.78), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.805 ms 0.799 ms 0.799 ms
2 24.105.18.130 (24.105.18.130) 0.799 ms 0.801 ms 0.804 ms
3 137.221.105.10 (137.221.105.10) 0.995 ms 1.007 ms 1.008 ms
4 137.221.66.20 (137.221.66.20) 0.460 ms 0.491 ms 0.492 ms
5 137.221.83.84 (137.221.83.84) 133.405 ms 133.432 ms 133.436 ms
6 * * *
7 137.221.69.32 (137.221.69.32) 38.031 ms 38.362 ms 38.350 ms
8 137.221.66.165 (137.221.66.165) 38.489 ms 38.096 ms 38.176 ms
9 po10.chgil001cr1.mchsi .com (68.66.73.121) 41.267 ms 41.236 ms 41.201 ms
10 68-66-73-11.client.mchsi .com (68.66.73.11) 41.638 ms 41.279 ms 41.371 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

16/08/2020 17:16:29 UTC

TRACEROUTE:
traceroute to 173.30.81.78 (173.30.81.78), 15 hops max, 60 byte packets
1 Blizzard Blizzard 0.349 ms 0.322 ms 0.320 ms
2 37.244.23.131 (37.244.23.131) 0.513 ms 0.571 ms 0.666 ms
3 24.105.62.148 (24.105.62.148) 0.785 ms 0.839 ms 0.876 ms
4 137.221.66.12 (137.221.66.12) 2.183 ms 2.191 ms 2.189 ms
5 * * *
6 137.221.69.34 (137.221.69.34) 2.129 ms 2.766 ms 2.739 ms
7 137.221.66.165 (137.221.66.165) 2.963 ms 9.098 ms 9.044 ms
8 po10.chgil001cr1.mchsi. com (68.66.73.121) 5.218 ms 6.206 ms 6.172 ms
9 68-66-73-11.client.mchsi. com (68.66.73.11) 15.268 ms 8.887 ms 8.834 ms
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *

16/08/2020 17:16:29 UTC

PING:
PING 173.30.81.78 (173.30.81.78) 56(84) bytes of data.

— 173.30.81.78 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 2999ms

16/08/2020 17:16:29 UTC

PING:
PING 173.30.81.78 (173.30.81.78) 56(84) bytes of data.

— 173.30.81.78 ping statistics —
4 packets transmitted, 0 received, 100% packet loss, time 3012ms

16/08/2020 17:16:29 UTC

MTR:
Start: Sun Aug 16 17:16:29 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.6 0.3 2.2 0.3
2.|-- 24.105.18.130 0.0% 10 0.7 0.7 0.5 0.9 0.0
3.|-- 137.221.105.10 0.0% 10 0.9 0.9 0.8 1.2 0.0
4.|-- 137.221.66.20 0.0% 10 0.5 1.3 0.5 7.7 2.2
5.|-- 137.221.83.84 0.0% 10 337.1 710.1 44.4 1511. 511.7
6.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
7.|-- 137.221.69.32 0.0% 10 38.1 43.1 38.1 74.1 11.3
8.|-- 137.221.66.165 0.0% 10 38.1 38.3 38.1 39.3 0.0
9.|-- po10.chgil001cr1.mchsi .com 0.0% 10 41.5 41.2 41.0 41.6 0.0
10.|-- 68-66-73-11.client.mchsi .com 0.0% 10 41.4 41.6 41.4 42.1 0.0
11.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

16/08/2020 17:16:28 UTC

MTR:
Start: Sun Aug 16 17:16:29 2020 Blizzard 1.|-- Blizzard 0.0% 10 0.3 0.3 0.2 0.5 0.0
2.|-- 37.244.23.131 0.0% 10 0.6 0.6 0.5 0.8 0.0
3.|-- 24.105.62.148 0.0% 10 1.2 1.2 0.9 1.6 0.0
4.|-- 137.221.66.12 0.0% 10 28.2 4.7 2.0 28.2 8.2
5.|-- 137.221.69.56 0.0% 10 3466. 3307. 2954. 3734. 229.9
6.|-- 137.221.69.34 0.0% 10 2.2 12.3 2.1 71.0 21.6
7.|-- 137.221.66.165 0.0% 10 2.4 2.9 2.4 4.0 0.3
8.|-- po10.chgil001cr1.mchsi .com 0.0% 10 5.1 5.2 5.0 5.4 0.0
9.|-- 68-66-73-11.client.mchsi .com 0.0% 10 9.4 6.8 5.3 9.4 1.5
10.|-- ??? 100.0 10 0.0 0.0 0.0 0.0 0.0

16/08/2020 17:16:29 UTC

2

Hey, Cow! The looking glass test here looks fine. This test runs from Blizzard’s servers to you and may not be helpful for individual situations usually. Could you run a WinMTR file instead? Run the test until the problem occurs for 5 to 10 minutes. Copy and paste the text file created and paste it between two ~~~ like so:

~~~
WinMTR Here
~~~

If you have issues pasting here, use Pastebin and post the end of the link. (ie. 123456 for pastebin.com/123456)

3

Thank you for the response. Here is the test results:

|------------------------------------------------------------------------------------------|

| WinMTR statistics |

| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |

|------------------------------------------------|------|------|------|------|------|------|

| hitronhub.home - 99 | 60 | 1 | 5 | 5 | 5 | 5 |

| 173-30-80-1.client.mchsi. com - 6 | 242 | 229 | 6 | 26 | 101 | 18 |

| 172.30.22.221 - 6 | 242 | 229 | 9 | 36 | 228 | 31 |

| 68-66-73-10.client.mchsi. com - 6 | 242 | 229 | 10 | 40 | 229 | 31 |

| po10.chgil001er1.mchsi. com - 6 | 242 | 229 | 14 | 41 | 227 | 29 |

| 137.221.66.164 - 6 | 242 | 229 | 9 | 43 | 231 | 32 |

| No response from host - 100 | 59 | 0 | 0 | 0 | 0 | 0 |

| et-0-0-0-pe01-eqch2.as57976 .net - 6 | 242 | 229 | 14 | 42 | 230 | 27 |

| 24.105.62.129 - 6 | 242 | 229 | 13 | 39 | 227 | 26 |

|____________|||||||

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

4

Thank you for the WinMTR test! It looks like there might be a problem at the home network here:

This could be high security settings or firewalls set up on the home network, but there’s a consistent 6% loss throughout the test.

The consistent loss, which doesn’t appear to be actual packet loss since the sent and received values are the same, does indicate some mitigation or prioritization issues.

In this situation, I would recommend to try resetting the router to factory default if possible and try disabling these settings:

Check for the following settings in the router and disable any that are enabled:
• QoS (Quality of Service)
• WMM (Wireless Multimedia)
• UPnP (Universal Plug and Play)

The settings for these can vary from depending on the device model. It’s not something that we help with directly because the settings and locations can vary. The router manufacturer or Internet Service Provider (if the router/modem was provided by them) can help look for these settings.

1 Like
5

Let peace be upon you. It was my firewall that was the issue. Thank you!

6

Glad to hear the issue was fixed, Cow :slight_smile: Happy gaming!

7

A post was split to a new topic: Drac24 - Connection Issues