This directly correlates to its current toxic issues. Here’s why:
OW1 had a community. It grew to encompass a LOT of different types of players. It then stagnated. Those not committed to it (the lucky ones) stopped playing, but a small dedicated community remained. They held out hope that OW2 would bring salvation.
OW2 released, and since that day, this entire game has trashed on these dedicated players that made it what it was and held it together for so long. Not to paint them as entitled, but it stripped away and continues to undo all things OW1. Intentional or not, I think this game sold a NEW experience so hard that it sought to delete even the fun and working things from the OW1 days, attempting to truly paint it as a sequel/different experience.
Now?
It’s a battleground full of grizzled, jaded veterans that cling to an IP they know, a bunch of returning people that are still trying to connect the pieces between what they remember and what’s new, and - like all AAA video games heavily in the lime light - a bunch of newcomers that may try it because they play games like Fortnite, Apex, Valorant, etc.
It has a Frankenstein community that DOES NOT BELONG TOGETHER. It cannot coincide peacefully. You have thousands crying for reverts (bring back 6v6, bring back loot boxes, bring back end-of-match votes and borders), you have thousands crying for a safe space and stricter report features to protect their online experience, you have thousands just trying to learn this convoluted game, you have toxicity breeding toxicity.
It just doesn’t work. And it’s absolutely catering to a newer, younger audience. If Fortnite is 6 - 12 and Apex/Valorant is 18 - 38, OW2 is striving to be that 13 - 18 demographic filler.
WoW, Diablo, Hearthstone, etc. – all Blizzard IPs are going through heavy “let’s find a new audience” reworks and its frustrating.