Overwatch "blizzard error" on launch

Technical Support
#1

I ran into an issue this morning where OW will not launch and blizzard error “The application encountered and unexcepted error” will instead pop up.

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B8CC4FE0-75BB-4788-8E9D-15979660612D

Things i’ve tried and no luck.

Restarting/powering down.
checking GPU drivers and WIndows drivers (all up to date)
Ran repair tool on both blizz and windows.
did a clean reinstall of OW “cleared all files and cache before reinstalling”

My system is running a GTX 1080 with a 5600x.

I would appreciate any help.

#2

Please review the known issues thread, since you may be able to solve this before someone can respond.

If you still need help, include a DxDiag (as requested) so members of the community can help you troubleshoot.

Click here to show/hide DxDiag instructions
  1. Press Windows Key + R, then type DxDiag and press Enter.
  2. In the DxDiag window, click Save All Information.
  3. Name the file “dxdiag” and click Save.

To add it to your reply here:

  1. Open the text file and copy all of the text.
  2. Paste the text in your reply.
  3. Highlight the pasted text and click </> on the post editor.

If your DxDiag does not fit in one message DO NOT shorten it. Instead, post it on Pastebin.com and provide the link to it, or the hash code (the numbers/letters after the .com) in your reply.

While you wait for assistance, I suggest opening the Windows Reliability History tool, which may show you what’s happening in the background to cause any errors.

If you don’t want community help (I don’t work at Blizzard) and require staff assistance specifically, you may need to open a ticket (only they can read those long error codes).