Overwatch Audio stutter

[ToriChibi-1322]

As of today (9/16/20) the audio in overwatch has been cutting in and out like a stutter seemingly at random. This was not an issue a day prior before the Tracer patch.

Spotify and other audio does not cut out even if Overwatch is open at the same time, so its localized to the game itself. Another strange bug is that my voice will also stutter in discord, im assuming most likely because overwatch is using the microphone.

Here are some parts from my computer that may or may not be part of the problem:

Win10 Home Ver 10.0.18363
Graphics Card: NVIDIA GeForce RTX 2070 SUPER
Processor: AMD Ryzen 7 2700X

Let me know if you need anything else! Thanks for the help.

Edit: I tried it in fullscreen mode as it was in windowed mode before and there’s marked improvement except every once in a weird while. Very strange!

[Nicole-1893]

@ToriChibi-1322

Another strange bug is that my voice will also stutter in discord

Audio stutter can be caused by the audio driver crashing and restarting or because of packet loss. Can you add your Dxdiag and WinMTR here?

Common Technical Issues and Solutions

What to do if you Need More Help Technical issues can be very frustrating to try to diagnose on your own. Fortunately we have both a helpful community and support staff who can help locate the problem with you. If you prefer to troubleshoot with the community/blue posters and see if anybody else is having similar issues, start a thread with this information: For all technical issues: Create a text copy of your DxDiag using these instructions. Once you have that made, open the file. You’ll ne…

[ToriChibi-1322]

Played about 5 or so games in windowed mode to try and replicate the issue, but it seems to be working just fine now! Here is all the info anyway, just in case this issue comes up for anyone else

Not sure how much of the DxDiag you needed so let me know if theres a specific section you’re looking for since I cant attach the full file to the post!

Dxdiag:

Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: 5204 (type: UEFI)
Processor: AMD Ryzen 7 2700X Eight-Core Processor (16 CPUs), ~3.7GHz
Memory: 16300MB RAM
Available OS Memory: 16300MB RAM
Page File: 8097MB used, 17417MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

(This is my default sound device but the rest of this sound list is just my monitors so I wouldnt think you’d need it)

Sound Devices

        Description: Speakers (4- High Definition Audio Device)

Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_1168&SUBSYS_10438733&REV_1001
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 10.00.18362.0356 (English)
Driver Attributes: Final Retail
WHQL Logo’d: n/a
Date and Size: 9/4/2019 12:00:00 AM, 425472 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0x0
Min/Max Sample Rate: 0, 0
Static/Strm HW Mix Bufs: 0, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

WinMTR (This is for one game, the “()” around .net is so its not posted as a link)

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - %	Sent	Recv	Best	Avrg	Wrst	Last
192.168.0.1 - 0	498	498	7	11	46	9
10.74.144.1 - 0	498	498	7	11	47	9
100.120.104.156 - 0	498	498	8	12	49	10
100.120.104.12 - 0	498	498	8	14	92	10
langbprj01-ae1.rd.la.cox.(net) - 1	490	488	9	15	78	10
68.105.30.130 - 0	498	498	10	18	92	56
ae1-br02-eqla1.as57976.(net) - 0	497	497	11	98	1170	41
be3-pe02-eqla3.as57976.(net) - 0	498	498	9	15	140	12
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
No response from host - 100	100	0	0	0	0	0
________________________________________________	______	______	______	______	______	______

WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

[Nicole-1893]

@ToriChibi-1322

This is my default sound device but the rest of this sound list is just my monitors so I wouldnt think you’d need it

The full report is more useful, and the most crucial part is the error section at the end.

The WinMTR looks okay. Your home network could use some improvement (ping to modem/router is higher than 10ms), but otherwise decent.

If the problem isn’t happening anymore, it may have been connection related. It isn’t necessary to follow-up with the full DxDiag, but you can add it if you want me to take a look anyway (I don’t mind).