Opening settings while opening a lootbox breaks the game

I was opening a loot box but my volume wasn’t all the way up so I clicked on the Menu button on the top right corner and went to the settings to adjust my volume. This however, broke the game. When I closed the settings and tried to go back to the screen where I was opening the loot box, the whole screen was black and I could hear the loot box being opened until the audio gets cut off. I then tried to press random buttons in the menu hoping it would fix the game but ultimately, I had to restart the whole game. The loot box also seems to have been opened but I don’t know if I actually got any of the items, since I never got to see what items I got from the loot box.