Maybe true but I believe to have a community say the game plays well would or at least should still be in their interest, that is if they want to bring or keep players. All of these things are being made during the ongoing PVE development as well that we have no idea how far its going. It’s also not something they can “just fix” immediately anyway. It often requires lots of fine tuning and adjustments to satisfy various criteria, which also requires people to keep playing many games to refine data and accurately place them. Even it was a perceptively very accurate and strict system (like it only put people in real close proximity to their actual and visible skill rank) that isn’t going to make players complain less about it when they lose or bring up some other copium complaints.
With regards to the skins. I think they’re cool/cute/silly. I like them, I like the series. Despite that, I hope they don’t do too many of them like Fortnite. Sadly, I’m not likely to purchase the skins. I’m trying to avoid doing so as I usually do not like to buy extra unnecessary things in games if I can help it.