A few thoughts on this
- with rare exception, I don’t believe that any community is wholesale more or less toxic than any other community. People are people, and people have complicated personal experiences. Everyone has bad days.
- Even communities as amazing as the Overwatch community go through difficult times. It’s 100% understandable that extended gaps in communication and engagement would manifest itself in ways that, on the surface, make it look like it’s a “toxic” space.
- As the team for whom the forums is a valuable community resource, it’s on us to help foster the kind of environment that’s a value add for both players and developers alike.
Different CMs will approach it in different ways. Personally, I appreciate the fact that we’re able to have a straightforward conversation about forum sentiment, and that I’m able to provide additional context to my presence in the community.
I’m normally loathe to call attention to praise, however I think it’s important for you all to know that I see this and have been paying attention. I am confident that together we’re on a path to making the forums a better experience.