Old Overwatch account cannot play Overwatch 2

[Nicole-1893]

Could be related to the phone number requirement?

Stuck in "Connecting to game servers" Loop

Just an update that for those who have the same issue as reported by OP and me (via comment), my third ticket looks like it may have some good progress. Huge shout out to GM Skaldenth for going the mile and replicating the issue with my account on their side, and the ticket is now with Dev. Once more clarity is known I’ll share this thread so that if others here do in fact have the same culprit that my account turns out to be, it may help a larger number of folks.