Old Overwatch account cannot play Overwatch 2

Hi everyone, really hoping someone could help me out.

It’s been quite some time since I last played Overwatch (around 2017) and wanted to play with friends with my old account. I just keep getting the loading screen every time, until it prompts me to log in again repeatedly. It is a fresh install of Overwatch 2 - also tried reinstalling it already. I even made a new account to see if it was a PC issue and it works perfectly fine, just my original one that doesn’t work and obviously I don’t want to lose my progress and skins. Has anyone had this issue before and know how to fix it? I contacted Blizzard support and they just told me to ask some forums lol. The guide did not help my issue as it was not relevant to my problem.

Could be related to the phone number requirement?

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