Hi! I’m having a problem with SMS verification on my Battle.net account.
Overwatch is asking me to verify my phone number, but I’m not receiving the verification code by SMS. I’ve requested the code multiple times, but nothing arrives.
The phone number is correctly linked to my Battle.net account, and I’ve already tried the troubleshooting steps suggested by Blizzard, but the problem hasn’t been resolved. I also checked my phone settings to make sure Blizzard’s messages aren’t being blocked or filtered.
I submitted a support ticket yesterday, but I haven’t received a response yet.
Has anyone else had this issue recently? If so, were you able to fix it? Any help would be appreciated!
I’ve had the exact same problem yesterday and I’ve tried 3 different phone numbers and none worked, you’d think blizzard would spend more time fixing problems like this when they make liking phone number mandatory.
Blizzard uses a third-party service for verification. Most businesses do that. I’ve only seen a handful of reports about this, so it must be an error for a specific region, country, or mobile carrier within that system.
If you wait 24 hours, try again, and if you still can’t log in, open a ticket.
Note: I do not work at Blizzard.
I’ve waited 4 days and still can’t log in, I’ve tried everything, even a ticket but they don’t answer, I’m so frustrated I don’t even know what to do know, at this point I think they just want me to lose my account and I’m so scared about it
They may not have an answer yet, since it’s a third-party service, and they probably had to put in their own ticket about the issue.
If you repeatedly requested the code, then you triggered a lock that sometimes takes 24 hours to wear off. You’re saying you waited 24 hours, so at this point you’ll just need to wait for the ticket response.
Not sure how you came to this conclusion, but that doesn’t make any sense.
So… I had the same issue on 2 of my accounts and I can’t login or play and I submitted a ticket as well but no reply so far " more then 40 hours passed"
and I couldn’t get drives on any of my accounts as well
I’m frustrated and sad and helpless
On 1 of the accounts I thought the problem was with the number so I tried to change it but as soon as I removed the number and tried to put another one a weirdmessage appeared " Please use a post paid number " which is weird cause I’ve been using a normal number for over 3 years and was linked to my account with no issues
This forum supports the NA and OCE regions. Btags from those regions usually start with a 1, but everyone posting here has a btag that starts with 2. Are you all in a different region from either of those? Which country? Which mobile carrier?
I understand that repeatedly requesting the code can trigger a temporary lock, and I’ve already waited more than 24 hours. However, it has now been 3 days since I submitted my ticket and I still haven’t received any response from Blizzard. I’m still unable to verify my account because the SMS simply never arrives. I’m not repeatedly requesting codes anymore, so at this point I’m just waiting for support to help me resolve the issue. I’m not saying Blizzard wants me to lose my account. I’m just frustrated because I’ve been unable to verify it for several days and I haven’t received a response to my ticket yet.
In cases handling account access, it’s very normal for the process to take several days or more.
Any answers to the three questions I asked?
I’m in Spain, and my mobile carrier is Digi. I’m using a Spanish phone number and I’m currently in Spain.
I’m also using a phone number from the same region I’m in
I’m from middle east
and the sms never received no matter how much I tried on both accounts
I’m using a Romanian phone number as I am from Romania and my carrier is Vodafone.
i got a reply after i opened a ticket
but it wasn’t helpful
they just asked me to use a new number
which i already did but there was a message like that appearing " an error accured try again later"
even with the new number
so idk what to do anymore
and i still can’t login any of my accounts
just sitting here sad and frustrated
waiting for them to fix it
Exactly same errors here. Im from Spain too
I have the exact same issue and Blizzard support is unresponsive since 2 days. This is ridiculous - I previously verified my account with the phone number as well as added authenticator and passkey and now this…
Not receiving the verification SMS and locked out of Overwatch.
I have the exact same issue here, i’ve waited 48 hours atm and theres no valid response from blizzard / workaround, theres no errors whatsoever, the code is not arriving, please blizzard check your spanish message provider
I am also having this issue where I’m not receiving the SMS verification code. This is really frustrating. How do you have Microsoft’s resources but can’t get something like this right?
SMS verification is handled through a third party provider. I believe it’s TeleSign, but I don’t work at Blizzard.