Not Receiving OWL Tokens

[Kaedi-11739]

Alright at this point if you have not already please work through all troubleshooting steps listed here:

@Kaedi-11739

TROUBLESHOOTING WITH EARNING OWL TOKENS

Perform the following steps in order to see if you can correct any possible errors. Try testing when you complete one more or of these steps. Remember to document how many tokens between matches you have by checking the balance directly in the Overwatch Game Client.

1. Please verify that you are eligible to earn OWL token drops. Only users from certain eligible countries can earn OWL token drops. Please note any non-Overwatch League drop is not restricted by country.
2. If you are using Youtube.com or the Youtube mobile app, please switch to the OverwatchLeague.com or the Overwatch League mobile app.
3. Verify that you are signed into your Blizzard BattleNet account on OverwatchLeague.com or the Overwatch Leauge Mobile App.
4. Check on your Blizzard Account to see if you have all three permissions enabled for the Overwatch League page. If any are missing, revoke the access, then return to OverwatchLeague.com and sign back in, and grant all three permissions.
5. If you are a console player, verify that your BattleNet account is linked with your Console Account .
6. Try clearing out your web browser cookies or other cache files (remember to sign back into OverwatchLeague.com on the web browser).
7. If you use any Ad blocking pluggins or software, please disable it entirely for the duration of the broadcast (don’t just provide an exemption to the site).
8. Make sure that OverwatchLeague.com is not muted in Google Chrome. Open a tab and navigate to OverwatchLeague.com , then right click the tab of the site on the title bar of the window, in the pop-up menu, if it says “Unmute Site” click it to unmute the site.
9. Make sure that OverwatchLeague.com is not blocked for notifications in Google Chrome. (Check Settings > Content > Notifications).
10. Try watching the stream on a different web browser. The most recommended option is Google Chrome. Firefox is reported to work I am currently investigating issues with the older version of Microsoft Edge. Microsoft Internet Explorer (this is a legacy web browser recommended for viewing out-of-date websites) will not work. Other web browsers, including Opera, Apple Safari, and the new Microsoft Edge, are currently untested. (Desktop Microsoft Edge is only available for Windows 10 systems. Apple Safari is only available for MacOS systems.)
11. If watching on a smart device (phone or tablet), try switching to a different device (preferably a computer with a web browser).
12. If watching on Google Chromecast, Roku, Apple TV, Amazon Fire, or any other TV casting device, turn off that casting and watch directly from your smart device or computer. Casting devices will NOT work with earning tokens.