Not fully loading into games

loading into numbani, stuck on the entry animation screen and never loaded in, but could type in chat.
next game blizzardworld, high ping so i got disconnected, loading back in i was in some sort of spectator mode? as Juno i could still see her gun and use her movement, but had no UI on the screen, no enemy or friendly outlines, i could take damage but not do any damage. when killed i just had view of the dead body instead of switching to a teammates view. respawned and it was the same. couldnt open the menu to leave the game, just had to float around aimlessly until it was over