A few weeks ago I got my account banned for toxic communication. I had one previous account penalty, a 2-week chat ban. I don’t see how jumping from a 2-week chat ban to a 2-week account ban is normal, but I also didn’t receive any account warnings. Before I received my 2-week chat ban, I got notifications saying I was being reported but when it came to my 2-week account ban I didn’t receive any notice. I know this isn’t just happening to me because my friend just had his account banned without any warnings. Is anyone else having this issue? I’ve tried to contact customer support but keep getting the same responses.
Edit because I guess I didn’t make it clear. I DID NOT RECEIVE ANY WARNINGS AFTER MY FIRST SILENCE MONTHS AGO. I was asking two things, 1) If it’s normal to ban accounts after 1 penalty. (I have seen multiple accounts get silenced for months before ever receiving a ban so I was confused) and 2) Does Overwatch have to notify you of your account getting reported before receiving an account ban/silence. But thank you guys so much for helping me and not being rude when I was asking a question. Such a nice community<3
How many warnings do you need? lol. STOP DOING WHATEVER YOU ARE DOING.
And to be more specific…the way warnings work are, you get a warning first, then actions are taken. You got a warning, you had actions taken, then you had further actions taken. You don’t get extra warnings, you should already know by now to stop.
My understanding is you only get 1 warning. After that, the silences, suspension and eventual ban from the game will come w/o any warning. They only give you one warning. Not one warning per infraction but one per account period.
You got multiple warnings after your chat ban, and whatever it was you were doing didn’t stop, so they account banned you for two weeks.
It says in the ToS that they can do this with or without notification to you.
As for communicating with CS: you’re going to get a chatbot, and they’re likely going to uphold the ban. You can, at best, press them to give you chatlogs of the kind of things you have been reported for. But don’t count on that ban being lifted.
No warnings are most likely a bug, maybe from the new update. If I were you, I’d disable all communications since you’re getting close to a full-on account ban.
what people are trying to tell you is that the 2 week ban was a warning, and from that point you’re basically on probation and it’s normal if you get bans etc right away from there.
surely there is a cooldown that will reset everything after a long time of no reports / actions
i’m not pointing fingers or saying it’s good or bad
I’ve had my chat off since my 2 week ban almost a month ago. I only thought about this now because someone I know got an account ban without warning and the same scenario that happened to me happened to him.
Disregarding the fact that this was necro’d for some reason-
To be fair, some people get falsely (or even stupidly) actioned because the ToS aren’t solid but rather subjective.
I’m one of the many (I hope) who was falsely actioned, appealed, and was successfully given my account back… after 12 of the 14 days had passed, but. Yeah. It happens.
I’m not saying this person was toxic, but I am saying- some people report just to report. If you play a hero they don’t like. If you make one mistake in a game. If you stand up to an actually toxic/belligerent person… you can get whapped with a false report.
We shouldn’t be allowed to monitor ourselves if so many people are gonna do this. They should take a note from some other games - make reports through the website and with many steps- not just a single button to push in the game with easy access. That way, only the people who actually deserve it would more likely to be reported. Jerkwads are (usually) too lazy to false report in that manner.