New ping issues in the last few days

Technical Support
1

I’ve been having massive ping spikes and disconnects for the past few days. Normally I’m at a stable 45-55 ping in game, but since yesterday I’ve had random disconnects (to Overwatch game server, not my network) and large ping spikes up to 120-180. The looking-glass tool is also saying I’m at 100% packet loss.

> TRACEROUTE:
> traceroute to 73.109.14.209 (73.109.14.209), 15 hops max, 60 byte packets
>  1  Blizzard Blizzard  1.425 ms  1.441 ms  1.453 ms
>  2  24.105.18.2 (24.105.18.2)  1.735 ms  1.746 ms  1.843 ms
>  3  137.221.105.10 (137.221.105.10)  1.988 ms  2.012 ms  2.018 ms
>  4  137.221.66.20 (137.221.66.20)  2.684 ms  2.715 ms  2.719 ms
>  5  137.221.83.84 (137.221.83.84)  397.157 ms  397.182 ms  616.937 ms
>  6  * * *
>  7  137.221.68.32 (137.221.68.32)  5.967 ms  5.924 ms  5.917 ms
>  8  be-102-pe12.600wseventh.ca.ibone.comcast.net (75.149.229.69)  6.388 ms  6.274 ms  6.497 ms
>  9  be-3412-cr02.losangeles.ca.ibone.comcast.net (96.110.33.77)  7.376 ms  6.757 ms  6.741 ms
> 10  be-11525-cr01.9greatoaks.ca.ibone.comcast.net (68.86.84.150)  14.495 ms  14.772 ms  14.147 ms
> 11  be-304-cr12.sunnyvale.ca.ibone.comcast.net (96.110.37.181)  13.443 ms  13.222 ms  13.363 ms
> 12  be-1212-cs02.sunnyvale.ca.ibone.comcast.net (96.110.46.17)  13.954 ms  13.765 ms  13.773 ms
> 13  be-1202-cr02.sunnyvale.ca.ibone.comcast.net (96.110.41.230)  14.371 ms  15.246 ms  13.734 ms
> 14  be-7922-ar01.burien.wa.seattle.comcast.net (68.86.93.30)  29.758 ms  29.951 ms  30.083 ms
> 15  po-1-rur201.everett.wa.seattle.comcast.net (69.139.160.122)  31.214 ms  31.642 ms  32.742 ms
> 
> 
> 20/12/2020 06:39:13 UTC
> --------------------
> 
> TRACEROUTE:
> traceroute to 73.109.14.209 (73.109.14.209), 15 hops max, 60 byte packets
>  1  Blizzard Blizzard  0.366 ms  0.351 ms  0.498 ms
>  2  37.244.23.131 (37.244.23.131)  0.618 ms  0.645 ms  0.860 ms
>  3  24.105.62.152 (24.105.62.152)  1.753 ms  1.778 ms  1.782 ms
>  4  137.221.66.14 (137.221.66.14)  1.787 ms  1.792 ms  1.798 ms
>  5  * * *
>  6  137.221.69.32 (137.221.69.32)  1.952 ms  1.964 ms  1.925 ms
>  7  be-128-pe11.350ecermak.il.ibone.comcast.net (75.149.230.45)  1.852 ms  1.864 ms  1.873 ms
>  8  be-2211-cs02.350ecermak.il.ibone.comcast.net (96.110.33.197)  2.258 ms  2.026 ms  2.454 ms
>  9  be-1211-cr11.350ecermak.il.ibone.comcast.net (96.110.35.6)  2.401 ms  2.172 ms  2.144 ms
> 10  be-302-cr11.1601milehigh.co.ibone.comcast.net (96.110.37.150)  30.579 ms  30.592 ms  30.709 ms
> 11  be-1111-cs01.1601milehigh.co.ibone.comcast.net (96.110.39.65)  30.391 ms  30.483 ms  30.518 ms
> 12  be-1113-cr13.1601milehigh.co.ibone.comcast.net (96.110.39.98)  29.882 ms  29.915 ms  29.619 ms
> 13  be-301-cr13.champa.co.ibone.comcast.net (96.110.36.193)  30.515 ms  30.487 ms  30.127 ms
> 14  be-1213-cs02.champa.co.ibone.comcast.net (96.110.37.229)  30.579 ms  30.886 ms  30.874 ms
> 15  be-1212-cr12.champa.co.ibone.comcast.net (96.110.37.214)  29.363 ms  29.374 ms  29.375 ms
> 
> 
> 20/12/2020 06:39:13 UTC
> --------------------
> 
> PING:
> PING 73.109.14.209 (73.109.14.209) 56(84) bytes of data.
> 
> --- 73.109.14.209 ping statistics ---
> 4 packets transmitted, 0 received, 100% packet loss, time 3004ms
> 
> 
> 
> 20/12/2020 06:39:13 UTC
> --------------------
> 
> PING:
> PING 73.109.14.209 (73.109.14.209) 56(84) bytes of data.
> 
> --- 73.109.14.209 ping statistics ---
> 4 packets transmitted, 0 received, 100% packet loss, time 2999ms
> 
> 
> 
> 20/12/2020 06:39:13 UTC
> --------------------
> 
> MTR:
> Start: Sun Dec 20 06:39:13 2020 Blizzard  1.|-- Blizzard                                   0.0%    10    0.3   0.8   0.3   2.4   0.3
>   2.|-- 24.105.18.2                                    0.0%    10    0.6   4.8   0.6  21.8   7.8
>   3.|-- 137.221.105.10                                 0.0%    10    0.7   1.3   0.7   3.5   0.7
>   4.|-- 137.221.66.20                                  0.0%    10    0.4  14.8   0.4  79.4  23.6
>   5.|-- 137.221.83.84                                  0.0%    10  223.5 486.6  65.6 1226. 411.2
>   6.|-- ???                                           100.0    10    0.0   0.0   0.0   0.0   0.0
>   7.|-- 137.221.68.32                                  0.0%    10    6.0   7.8   5.9  16.3   3.3
>   8.|-- be-102-pe12.600wseventh.ca.ibone.comcast.net   0.0%    10    6.2   6.9   6.1   7.3   0.0
>   9.|-- be-3412-cr02.losangeles.ca.ibone.comcast.net   0.0%    10    7.8   7.4   6.6   8.2   0.3
>  10.|-- be-11525-cr01.9greatoaks.ca.ibone.comcast.net  0.0%    10   14.0  14.3  13.3  15.3   0.5
>  11.|-- be-304-cr12.sunnyvale.ca.ibone.comcast.net    90.0%    10   13.8  13.8  13.8  13.8   0.0
>  12.|-- be-1212-cs02.sunnyvale.ca.ibone.comcast.net    0.0%    10   13.9  14.3  13.8  14.9   0.0
>  13.|-- be-1202-cr02.sunnyvale.ca.ibone.comcast.net    0.0%    10   13.8  15.6  13.8  22.4   2.4
>  14.|-- be-7922-ar01.burien.wa.seattle.comcast.net     0.0%    10   29.9  32.2  29.9  41.1   3.3
>  15.|-- po-1-rur201.everett.wa.seattle.comcast.net     0.0%    10   31.3  31.5  31.2  32.1   0.0
>  16.|-- 24.153.81.54                                   0.0%    10   31.3  31.6  31.3  32.1   0.0
>  17.|-- ???                                           100.0    10    0.0   0.0   0.0   0.0   0.0
> 
> 
> 20/12/2020 06:39:13 UTC
> --------------------
> 
> MTR:
> Start: Sun Dec 20 06:39:13 2020 Blizzard  1.|-- Blizzard                                   0.0%    10    0.3   1.0   0.3   6.3   1.8
>   2.|-- 37.244.23.131                                   0.0%    10    0.6   0.6   0.5   0.9   0.0
>   3.|-- 24.105.62.152                                   0.0%    10    1.1   1.0   0.7   1.2   0.0
>   4.|-- 137.221.66.14                                   0.0%    10    1.4   1.9   1.0   7.5   1.9
>   5.|-- ???                                            100.0    10    0.0   0.0   0.0   0.0   0.0
>   6.|-- 137.221.69.32                                   0.0%    10    2.0   6.3   2.0  40.3  11.9
>   7.|-- be-128-pe11.350ecermak.il.ibone.comcast.net     0.0%    10    2.1   2.0   1.8   2.3   0.0
>   8.|-- be-2211-cs02.350ecermak.il.ibone.comcast.net    0.0%    10    2.1   2.0   1.9   2.2   0.0
>   9.|-- be-1211-cr11.350ecermak.il.ibone.comcast.net    0.0%    10    1.5   1.6   1.3   1.9   0.0
>  10.|-- be-302-cr11.1601milehigh.co.ibone.comcast.net   0.0%    10   30.2  30.2  29.7  30.4   0.0
>  11.|-- be-1111-cs01.1601milehigh.co.ibone.comcast.net  0.0%    10   29.7  29.9  29.6  30.1   0.0
>  12.|-- be-1113-cr13.1601milehigh.co.ibone.comcast.net  0.0%    10   29.7  30.5  29.2  39.9   3.3
>  13.|-- be-301-cr13.champa.co.ibone.comcast.net         0.0%    10   30.0  30.0  29.6  30.4   0.0
>  14.|-- be-1213-cs02.champa.co.ibone.comcast.net        0.0%    10   30.9  30.6  30.2  30.9   0.0
>  15.|-- be-1212-cr12.champa.co.ibone.comcast.net        0.0%    10   29.6  29.5  29.3  29.7   0.0
>  16.|-- be-302-cr11.sunnyvale.ca.ibone.comcast.net     10.0%    10   49.9  49.6  49.2  49.9   0.0
>  17.|-- be-1311-cs03.sunnyvale.ca.ibone.comcast.net     0.0%    10   50.5  50.3  49.9  50.6   0.0
>  18.|-- be-1302-cr02.sunnyvale.ca.ibone.comcast.net     0.0%    10   50.1  50.0  49.4  50.8   0.3
>  19.|-- be-7922-ar01.burien.wa.seattle.comcast.net      0.0%    10   66.0  69.3  66.0  84.7   6.8
>  20.|-- po-1-rur201.everett.wa.seattle.comcast.net      0.0%    10   59.4  59.4  59.2  59.5   0.0
>  21.|-- 24.153.81.54                                    0.0%    10   59.0  59.1  59.0  59.4   0.0
>  22.|-- ???                                            100.0    10    0.0   0.0   0.0   0.0   0.0
> 
> 
> 20/12/2020 06:39:13 UTC
> --------------------
2

The North American servers aren’t reporting any issues at this time. Because of this, you’d want to look at an issue with the ISP or routing partners they use to direct their traffic. Above, when the servers try to reach you, 100% of the data was lost at some points. You can use the WinMTR instructions at the top of the forum for a clearer picture of what’s happening.