New Patch - New Crash Before Loading Screen (DXDIAG INSIDE)

Technical Support
1

So I have been playing OW since the OG beta and this is the only time I have had any issues playing. I open the executable and right as the screen switches over to the loading screen for OW2, the app crashes - nothing rendered nothing showing - and I am right back to the desktop.

I have an intel i7-7800x with 64 GB RAM + GTX 1080 Ti. I have run DDU and done 100% safe mode cleanup of old drivers for the display, clean re-installed both the Nvidia driver and OW2 to no avail. Still happens, still crashes.

Here is my DXDIAG data

Click here to view DXDIAG on PasteBin

2

Are you using livewallpapers? It says they are causing a GPU crash.

3

I use wallpaperengine and that crash shown in the Dxdiag output is not related. Dxdiag pulls out and reports on the past errors seen on the system - does not mean they are the same crash and crashed at the same time. I run games without Wallpaper Engine running, and have two more runs of OW2.EXE that were attempted without wallpaper engine even running on the system.

Windows Error Reporting:
+++ WER0 +++:
Fault bucket 2219826411112833708, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Overwatch.exe
P2: 2.3.1.44804
P3: 63f93f45
P4: ntdll.dll
P5: 10.0.22000.918
P6: 57b668f2
P7: 00000000
P8: 000000000008f86d
P9: 
P10: 


+++ WER1 +++:
Fault bucket 2219826411112833708, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Overwatch.exe
P2: 2.3.1.44804
P3: 63f93f45
P4: ntdll.dll
P5: 10.0.22000.918
P6: 57b668f2
P7: 00000000
P8: 000000000008f86d
P9: 
P10:

I have done everything I can think of up to this point, and I have 15 years of professional engineering behind me. Since I am unable to find a solution, the only conclusion that is logical here is that the crash is caused by the application itself or some issue in Windows that has yet to show up.

I will try a few more things, but Wallpaper Engine never once has crashed when I leave it open during games. Whenever WE detects a fullscreen application running, the application pauses itself and waits for that PID to terminate. Once terminated, WE returns the desktop wallpaper back to the original status. I have hundreds of hours working fine in this configuration.

Thoughts?

4

Here is an example of wallpaper engine and nVidia having a conflict.

Problem signature:
P1: wallpaper32.exe
P2: 2.2.0.18
P3: 6352babb
P4: NvCameraAllowlisting32.dll_unloaded

You also have another common error. So common that it’s detailed in the pinned posts at the top of this forum.

Problem signature:
P1: wallpaper32.exe
P2: 2.2.0.18
P3: 6352babb
P4: RzChromaSDK.dll_unloaded

Wallpaper Engine is an incredibly common source of crashes with Overwatch.

5

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