Name Removed, but it didn't violate any Terms or Rules

Technical Support
1

I found my name the other day removed from my account under the reason that it had violated the Blizzard Policies but had no provocative or offensive terms in the name.

I submitted a Support ticket, but of course, got an Automated Response back, and responded to that, asking for a human respondee. That was nearly 24 hours ago, when the first response only came within 4 hours. Since writing this post- still no response.

The name in question is “EmoEboyTwink”, and while cringe, yes, does not violate any terms that I can see, nor is it, as listed in the Terms of Use:
Offensive, Vulgar, Hate Speech, Discriminatory, Inappropriate, Obscene, Disruptive, Threatening, Harassing or Unacceptable.

I am assuming the trigger word was Twink, which is associated with LGBT community terms, but seeing as ‘Lesbian’ and ‘Femboy’ are names I’ve seen around Overwatch, I am very confused at the standards here (Especially how supportive Overwatch, apparently, is with LGBT, even having cosmetics (Banners) in game with the terms Gay & Lesbian in them).

I ask on the forums of, and mention, Overwatch, as it is the only game I play with this account, and was reported through that game. I know this because a rather aggressive player threatened to report me for the name, and abused the state of the reporting system in Overwatch at the moment.

All I want is a human respondee to discuss & fix this, and get my name back.

1 Like
2

If you have an issue with an account action, you would need to open a ticket about the matter. No account issues are handled over the public forum.

3

Is there anyway to get in direct contact with a live service through a ticket? Like a phone number or chat?

4

They don’t do chat or phone anymore iirc, only tickets.

5

Do they only do the (what appear to be) copy-pasted/automated responses explaining their reasoning, or is there a way, or request, or something I can put to get me to talk with someone, like how we’re doing now, but through the ticket system?

6

Only tickets. Reopen the ticket if you’re unsatisfied with the answer. Appeal tickets are only requests for someone new to review evidence against the account/reasons for taking action. They don’t turn into a live chat or email chain to discuss the issue.

As for your name, I believe that people use the word in several different ways, and it can be seen as a pejorative. Even if you look up the definition, it includes “pejorative” as an explanation. Just avoid cringe names :woman_shrugging: