Mythic Prisms Taken Incorrectly

I saved up 140 mythic prisms to buy the mercy mythic weapon at the end of season 16. Yesterday I went into the game to buy it. I clicked to buy all for 80 coins and got an error twice.

I decided to try to buy the levels individually and apparently was charged for the 80 prisms and the 60 prisms. Basically I was charge for level one and two twice.

I spoke to support and I’m told there’s nothing to be done but to post here, and love to point out I also do not have the full mercy mythic weapon just levels one and two.

So honestly if there is a way to refund I’d like either the 80 prisms back to finish buying the weapon skin or for the 80 prisms it says I spent to actually show up in game with 60 prisms refunded.

Either way I just want the skin and the 60 mythic prisms I was supposed to have left over.

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I have the exact same issue. Yesterday I unlocked the Kiriko Mythic with prisms, but got an error for lvl 4 multiple times. In the end it did process, but I got charged twice for the lvl 4 unlock, thus losing 10 prisms for nothing. Support tells me there’s nothing they can do about it.
This is not ok at all!

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