Muted on PS4 (Gray Symbol Next to Username in Social), Need Help

[Kaedi-11739]

You may need to check your router firewall ports as well:

Troubleshooting Firewall Configuration Issues

However this is an issue I have seen reported frequently in this thread:

Mic Issue: Unable to join voice chat (PS4)

Hello. I am currently facing this issue where my VC appears to be disabled. The speaker symbol by my name in social has a cross by it and there is no options for me to change it. This problem occurred yesterday. Is there anybody who is currently experiencing this issue? For those who have rectified this issue, how did you do it?